Interactive Digital - VUI Cloud

Business Overview

The pioneer in Adaptive Technology for voice self-service

VUI Cloud is a service of Interactive Digital, a software and design company dedicated to providing its clients with a competitive edge via Adaptive Technologies. Our focus is on leveraging these Adaptive Technologies for improved interaction with the Voice User Interface.

Solutions Overview

The VUI Cloud service is delivered via a simple web-based API set. The technology improves the caller experience and helps you get better results from your voice applications in quickly and with a minimum amount of custom programming.

The service allows you to add personalization, reduce costs, adapt to individual callers in real time, optimize the caller experience and get advice from leading Voice User Interface design experts.

It also allows you to quickly learn where and why your callers are opting out with behavioral analytics that go way beyond traditional IVR/ACD reports. For further information, please visit us on the web at www.vuicloud.com.

Types of solutions offered

Licensed Software
Software-as-a-Service
Professional Services

All Content from Interactive Digital - VUI Cloud

Title	Type	Date
Enhancing The Call Experience For Speech Enabled Voice Applications	White Paper	2012-03-14
Optimizing Self-Service Telephone Calls For Mobile Phone Users	White Paper	2012-02-22
Case Studies In Improving Call Experience Using Adaptive Technology	White Paper	2012-02-15
Caller Demographics and Mobile Technology Considerations in the IVR	White Paper	2012-02-09
Using an Adaptive Voice User Interface to Gain Efficiencies in Automated Calls	White Paper	2011-02-22

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.