- Business / Legal Services
- Private
- 10-49 employees
- 1997
Impact Learning Systems
Business Overview
Impact Learning Systems is a leader in customer service training a and sales training. We are a performance improvement company specializing in developing and supporting front-line agents in contact centers.
Services Include:
Sales Training
Telephone Sales Training
Customer Service Training
Call Center Training
Technical Support Training
Up Selling and Cross Selling
Solutions Overview
Impact provides a broad line of customer service, and sales training to improve agent performance and enhance business outcomes.
Our products and services:
- Empower employees with the skills and motivation to effectively communicate with customers.
- Enhance and support product education. Provide management tools to sustain and advance employees' effectiveness. Encourage a positive and professional attitude towards work.
Types of solutions offered
- Licensed Software
- Software-as-a-Service
- Professional Services
- Other
All Content from Impact Learning Systems
| Title | Type | Date |
|---|---|---|
| A Success Story From Blue Cross - Improving Customer Satisfaction and Retention | Case Study | 2010-03-17 |
| Improving Customer Satisfaction and Resolution Rate - A Success Story from Motorola | Case Study | 2010-03-17 |
| Increasing Customer Loyalty - Customer Satisfaction Increases by 15 Percent | Case Study | 2010-03-17 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
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