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Genesys

Industry:

Computers / Technology

Company Size:

1000-4999 employees

Company Type:

Private

Year Founded:

1990

Contact Information:

Genesys Telecommunications Laboratories
2001 Junipero Serra Blvd.
Daly City
CA
94014
United States
http://www.genesyslab.com/
1 888 GENESYS

Business Overview:

Genesys, an Alcatel-Lucent company, is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation.

Solutions Overview:

Contact Center Software: The Genesys product suite delivers exceptional contact center and customer service capabilities. It runs the call center systems of today and leads the way to the IP contact center of tomorrow.

Hosted & Managed Services: Genesys Managed Services Solutions allow enterprises to leverage the capabilities of Genesys as an on-demand service (flexible pay-as-you go or hosted basis) through a Genesys certified partner.

Enterprise Collaboration and Convergence: Genesys Enterprise Telephony Software (GETS) helps enterprises generate tremendous productivity savings, reduce operational expenses, defer capital expenditures, and avoid other costs associated with moving to IP Telephony.

Types of Solutions Offered:

Licensed Software
Professional Services
Other
 

All Content From Genesys

Titlesort iconTypeDate Posted
Social Media: The Next Evolution in Customer Service and SalesWhite Paper2009-11-20
Leveraging the Best of the Contact Center... Across the EnterpriseWhite Paper2009-11-20
Happy CustomersOn-Demand Webcast2009-09-23
intelligent Workload Distribution: Hi JanetOn-Demand Webcast2009-09-22
Service Delivery Optimization: Increase Enterprise Efficiency and EffectivenessWhite Paper2009-09-15
Using Web 2.0 to Drive Exceptional Customer ExperiencesWhite Paper2009-09-15
Selling the "New Consumer" with Smart Conversations, Not Blind AutomationOn-Demand Webcast2009-07-03
Customer Experience Strategies for the Millennial GenerationWhite Paper2008-11-24
Webcast: Maturing With the MillennialsOn-Demand Webcast2008-10-22
Maturing With the MillennialsWhite Paper2008-09-08

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