- Computers / Technology
- Private
- 1000-4999 employees
- 1990
Contact Information
Genesys Telecommunications Laboratories2001 Junipero Serra Blvd.
Daly City CA 94014
1 888 GENESYS
Genesys
Business Overview
Genesys, an Alcatel-Lucent company, is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation.
Solutions Overview
Contact Center Software: The Genesys product suite delivers exceptional contact center and customer service capabilities. It runs the call center systems of today and leads the way to the IP contact center of tomorrow.
Hosted & Managed Services: Genesys Managed Services Solutions allow enterprises to leverage the capabilities of Genesys as an on-demand service (flexible pay-as-you go or hosted basis) through a Genesys certified partner.
Enterprise Collaboration and Convergence: Genesys Enterprise Telephony Software (GETS) helps enterprises generate tremendous productivity savings, reduce operational expenses, defer capital expenditures, and avoid other costs associated with moving to IP Telephony.
Types of solutions offered
- Licensed Software
- Professional Services
- Other
All Content from Genesys
| Title | Type | Date |
|---|---|---|
| Social Media Customer Service: Show Me the Money (or the Gold) | On-Demand Webcast | 2010-06-14 |
| Social Media: The Next Evolution in Customer Service and Sales | White Paper | 2009-11-20 |
| Leveraging the Best of the Contact Center... Across the Enterprise | White Paper | 2009-11-20 |
| Happy Customers | On-Demand Webcast | 2009-09-23 |
| intelligent Workload Distribution: Hi Janet | On-Demand Webcast | 2009-09-22 |
| Service Delivery Optimization: Increase Enterprise Efficiency and Effectiveness | White Paper | 2009-09-15 |
| Using Web 2.0 to Drive Exceptional Customer Experiences | White Paper | 2009-09-15 |
| Selling the "New Consumer" with Smart Conversations, Not Blind Automation | On-Demand Webcast | 2009-07-02 |
| Customer Experience Strategies for the Millennial Generation | White Paper | 2008-11-24 |
| Webcast: Maturing With the Millennials | On-Demand Webcast | 2008-10-22 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
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The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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