FuzeDigital

Business Overview

Provider of customer care and knowledge sharing software

Solutions Overview

The Fuze Suite is a unique social business software solution that blends several different multi-channel support, online community, feedback management and idea sharing technologies to enable your organization to focus, measure and motivate the individual and collective capabilities of your customers, partners, staff and other stakeholders to improve your business. From optimizing your self-service and assisted-service support, to proactively using real world insights to improve your operations, products and services, over time the Fuze Suite can improve every aspect of your business. Use the Fuze Suite to replace any multi-channel support and/or online community software and only pay for what you use, fluctuating concurrent user counts monthly as needed. The Fuze Suite can run hosted or on-premise and you can even elect to license the Fuze Suite and run it in cloud-based services like Amazon's EC2 service or Microsoft's Azure.

Types of solutions offered

Licensed Software
Software-as-a-Service
Professional Services

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.