- Business / Legal Services
- Private
- < 10 employees
- 1974
Contact Information
PO Box 325St Ives 2075
Francis Buttle and Associates PL
Business Overview
Francis Buttle & Associates is a network of very experienced and talented customer management professionals based in countries around the world, including Australia, UK, Ireland, New Zealand, Oman and Saudi Arabia.
All our people blend significant consulting and managerial experience with high-level tertiary and professional qualifications. We conduct and publish original research which informs and underpins our work.
Companies invest significant amounts in people, processes, products, relationships and technology to win and keep customers. Our mission is to help companies achieve a better return on these investments - to improve customer profitability.
Solutions Overview
We achieve our mission - to help companies achieve a better return from their investments in customer management - by education, training, facilitation, coaching, mentoring, consulting and research across a range of critical customer management disciplines, including customer experience management, customer relationship management, and sales, marketing and service.
Types of solutions offered
- Professional Services
All Content from Francis Buttle and Associates PL
| Title | Type | Date |
|---|---|---|
| How complaints handling delivers customer retention benefits | Research Report | 2009-09-04 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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Featured Resources
New Syndicated Blogs
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