- Business / Legal Services
- Private
- < 10 employees
- 2001
Contact Information
6 Crestwood DriveWest Orange NJ 07052
DMG Consulting LLC
Business Overview
DMG Consulting LLC is an industry analyst/consulting firm specializing in customer-focused business strategy, operations and technology services. We are a strategic advisor to companies large and small. Our mission is to help companies build cost effective contact center and service environments that provide an outstanding customer experience. We achieve this goal by helping our clients leverage technology, process and people to optimize operational efficiency, sales and profits. Our actionable strategies and tactics effect change in clients’ internal process and technology to maximize the returns from all customer-facing activities – sales, marketing and customer service. Our customers include Global 2000 companies such as RealNetworks, Sub-Zero/Wolf, Stride Rite, Sun Microsystems, T-Mobile, J. Jill Group, HBCS, Carlson and Bosch. We work closely with our clients to develop actionable recommendations that consistently yield a 3 to 9-month payback with lasting benefits.
Solutions Overview
We provide advisory and consulting services to enterprises, vendors and the investment community.
Our contact center consulting engagements with more than 2,000 end-user organizations, combined with our hands-on operational, managerial, technological and financial expertise, give us deep insight into what users want and need for their enterprises.
Our vendor consulting services include a wide range of standard and customized programs such as consulting services to assist with your company, product and marketing strategy, custom research projects, position and white papers, webinars, speaking engagements, and packaged offerings.
Our consulting services for the investment community includes due diligence initiatives and analysis of markets and companies.
Types of solutions offered
- Professional Services
All Content from DMG Consulting LLC
| Title | Type | Date |
|---|---|---|
| Contact Center Unified Communications Market, Vendor and Product Guide | Research Report | 2009-12-03 |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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