- Business / Legal Services
- Private
- < 10 employees
- 2003
Contact Information
1615 Willow Ave.Burlingame CA 94010
CustomerThink Corporation
Business Overview
CustomerThink, the global thought leader in customer-centric business strategy, was founded in 2000 (as CRMGuru.com) by Bob Thompson, CEO of CustomerThink Corp. The site was renamed to CustomerThink in April 2007. CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies. CustomerThink does this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and facilitating interactions with a global panel of experts.
Solutions Overview
CustomerThink owns and operates www.customerthink.com, which is primarily supported by advertising and sponsorships. CustomerThink's founder/CEO also provides conducts research studies, writes white papers, gives keynote speeches and other advisory services.
Types of solutions offered
- Professional Services
All Content from CustomerThink Corporation
| Title | Type | Date |
|---|---|---|
| Sales Edge Summit 2010: Engaging Customer 2.0 | On-Demand Webcast | 2010-10-08 |
| Enabling the Buyer's Journey: Two Visionaries Discuss How to Help Buyers Buy | On-Demand Webcast | 2010-08-19 |
| Social Business Executive Summit: How to Win in the Social Economy | On-Demand Webcast | 2010-06-03 |
| Speech Analytics: Mining Customer Voices for Business Insight | On-Demand Webcast | 2009-11-16 |
| B2B Selling: Next-Generation Solutions Powered by the Social Web | On-Demand Webcast | 2009-11-01 |
| Social CRM: Harnessing the Power of Social Media and CRM Systems | On-Demand Webcast | 2009-10-04 |
| Voice of Customer: Listen, Act and Improve Customer Engagement | On-Demand Webcast | 2009-09-20 |
| Next-Generation Customer Service with Web 2.0 and Social Technologies | On-Demand Webcast | 2009-06-02 |
| Engineer the Right Customer Experiences, Drive Revenue with Social Marketing | On-Demand Webcast | 2009-05-21 |
| B2B Marketing 2.0: Engage Social Buyers, Drive More Sales-Ready Leads | On-Demand Webcast | 2009-03-26 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
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Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua
