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CSO Insights
Business Overview
We survey thousands of sales executives each year, building the most comprehensive database of sales effectiveness metrics and trends. Our publications combine the survey results with commentary and analysis from CSO Insights partners Jim Dickie and Barry Trailer. Additionally, we have placed all of this analysis--and more--into the CSO Forum. The CSO Forum is a virtual library filled with research, advice from subject matter experts and a wealth of sales-centered knowledge, knowledge you can use to increase your sales and keep your company moving forward.
Solutions Overview
solutions overview
Types of solutions offered
- Professional Services
All Content from CSO Insights
| Title | Type | Date |
|---|---|---|
| Sales Performance Optimization: CRM 2.0 Analysis | Research Report | 2010-07-19 |
| Sales Performance Optimization: Sales Process Analysis | Research Report | 2010-07-19 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
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Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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Featured Resources
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Top 10 Authors of 2011
- Stan Phelps, Synergy Events
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