- Computers / Technology
- Public
- 1000-4999 employees
- 2002
CDC Software
Business Overview
We offer a broad range of software solutions for mid-sized enterprises internationally. Our software suite includes ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), SCM (Supply Chain Management), Order Management Systems (OMS), HRM (Human Resources and Payroll Management) and BI (Business Intelligence).
We serve many industries, including financial services, legal services, healthcare, home building and real estate, manufacturing, food and beverage, chemicals, and life sciences. To meet the evolving needs of our customers, we continue to grow and develop through a combination of product development and acquisition.
Solutions Overview
Pivotal CRM: Highly flexible customer relationship management (CRM) solutions that meet the unique requirements of select industries and easily and cost-effectively adapt to company-specific business practices, allowing you to embed your competitive advantage and stay nimble in the face of change.
Types of solutions offered
- Licensed Software
- Software-as-a-Service
- Professional Services
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
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The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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