- Computers / Technology
- Public
- 1000-4999 employees
- 1991
Contact Information
Two Concourse Parkway, Suite 800Atlanta GA 30328
CDC Respond, a CDC Software Solution
Business Overview
For CDC Software, the answer is two-fold. A customer-driven company is one that demonstrates a superior ability to understand, attract, and keep valuable customers. This ability is founded on good customer knowledge and good customer service—listening closely to customer needs and responding with solutions that meet these needs more successfully than any other company.
CDC Respond is just one of the software solutions from CDC Software – The Customer Driven Company
Solutions Overview
CDC Respond is just one of the software solutions from CDC Software – The Customer Driven Company. And for over 17 years CDC Respond has been helping companies quickly and easily capture and analyze customer feedback and complaints. The analysis peels back the layers of those complaints and reveals the root cause of the issue so the right customer products and services can be improved to reduce customer dissatisfaction and build customer relationships that can last a lifetime. Having loyal customers improves your company’s brand, reputation and profitability. Listen to your customers and respond to their needs or your competition will.
Types of solutions offered
- Licensed Software
- Software-as-a-Service
- Professional Services
All Content from CDC Respond, a CDC Software Solution
| Title | Type | Date |
|---|---|---|
| A Profitable Approach to Managing Complaints | White Paper | 2009-03-02 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
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The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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