- Business / Legal Services
- Private
- < 10 employees
- 2007
Contact Information
4318 Winslow Pl. N.Suite 202
Seattle WA 98103
Business Over Broadway
Business Overview
Business Over Broadway (B.O.B.) is dedicated to helping companies gain superior customer insight to make customer-centric business decisions. We know you have a big investment in your customer feedback programs. We maximize the value of those programs by extracting information from the resulting data. We work with our clients to develop a rigorous research program that will help them in making customer-centric business decisions. We know that understanding customer loyalty requires more than asking a single, ultimate question.
Solutions Overview
B.O.B. has over 20 years of customer satisfaction and loyalty research experience in enterprise and midsize companies. We understand the importance of delivering reports that are both scientifically sound and actionable.
Types of solutions offered
- Professional Services
All Content from Business Over Broadway
| Title | Type | Date |
|---|---|---|
| Customer Feedback Programs Best Practices: An Empirical Investigation | White Paper | 2008-03-13 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
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The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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