Beyond Philosophy

Business Overview

Beyond Philosophy is a thought leading and pioneering boutique consultancy which focuses solely on helping organizations improve their customer experiences. Specializing in the emotional aspects, we have written three international best-selling books on customer experience that help organizations go beyond philosophy to transform plans into actionable improvements that generate sustainable stakeholder value and consistent market differentiation.

Solutions Overview

We uncover what drives value in your customer experience by examining the emotional and subconscious drivers across key parts of your experience. We then help align and motivate your organization to guide you in delivering a great customer experience. Our proprietary Emotional Signature® methodology shows the amount of value your organization will gain by improving the customer experience. We are proud to have advised top world companies across diverse market sectors on a global basis including: American Express, TNT, Aviva, Dell, and IBM.

Types of solutions offered

Professional Services

All Content from Beyond Philosophy

Title	Type	Date
What Drives Value in a Social Media Experience?	White Paper	2010-04-27

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.