- Computers / Technology
- Private
- < 10 employees
- 2006
Contact Information
131 Wayland AvenueProvidence RI 02906
BatchBlue Software
Business Overview
BatchBlue was created with one goal in mind: to create useful, user-friendly software for small businesses. The founders of BatchBlue come from a variety of programming, project management, and web usability backgrounds, but they share a passion for technology and a commitment to making it useful and accessible for customers. They engage and involve customers and potential customers in the BatchBook development process at every step along the way, including
1. Market research
2. Customer advisory boards
3. Twitter
4. Customer forums
Solutions Overview
BatchBook is a "social CRM": a customizable, web-based contact relationship manager (CRM) that helps small businesses organize their contact data and manage their social network. BatchBook provides a simple way for small businesses and entrepreneurs to manage contacts, communications and social networks in one place so they can focus on building their business. BatchBook enables users to easily add custom fields, tag data sets, and build relationships between these records. BatchBook also logs communications, creates email and mailing lists, and manages tasks providing a single place to track your contacts’ social media interactions.
Types of solutions offered
- Software-as-a-Service
All Content from BatchBlue Software
| Title | Type | Date |
|---|---|---|
| Social Media for Small Business | White Paper | 2009-08-20 |
| Managing Your Contacts: The Business of Personal Relationships | White Paper | 2009-06-19 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
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[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
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Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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