- Computers / Technology
- Private
- 100-499 employees
- 2001
Contact Information
2465 E. Bayshore Rd, Ste 300Palo Alto CA 94303
Attensity
Business Overview
Attensity provides semantics-based software that accurately "reads" customer conversations to deliver a complete Customer Experience Suite, with applications to monitor, analyze, route, respond to, reuse, and deliver information in emails, documents, call notes, surveys, FAQs, forums and social media.
Solutions Overview
Attensity Analyze for Voice of the Customer mines and reports on customer conversations from text in surveys, CRM notes, and emails along with web communities, Twitter, and other social media sites.
Attensity Respond “reads” communications, routes, and responds as appropriate – whether those communications are direct via your email channel, or indirect, via forum posts or tweets.
Attensity Service offers an intelligent semantic knowledgebase, Agent Service Portal and a Self-Service application that mines internet and other sources and enables your customers to effectively self-serve while your agents are empowered to extend informed and efficient service support real-time.
Types of solutions offered
- Licensed Software
- Software-as-a-Service
- Professional Services
All Content from Attensity
| Title | Type | Date |
|---|---|---|
| Sentiment Analysis Meets Social CRM: Powering the New Customer-Conversation Driven Enterprise | On-Demand Webcast | 2010-03-22 |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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Featured Resources
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