ATG

Business Overview

ATG (Art Technology Group, Inc., NASDAQ: ARTG) has spent the last decade focused on helping the world’s premier brands maximize the success of their online businesses. In addition to the ATG Commerce application suite, our eStara Click to Call and Click to Chat creates a seamless bridge between online and offline channels, connecting customers with customer service centers. ATG customers include progressive, innovative brands like AT&T, Best Buy, Bulgari, Coca Cola, Continental Airlines, CVS, Dell, Diane von Furstenberg, Expedia, HSBC, Louis Vuitton, Macy's, Mercedes Benz, Microsoft, Neiman Marcus, Procter & Gamble, Target and others. For more information, please visit http://www.atg.com/estara.

Solutions Overview

"eStara Click to Call from ATG provides an immediate human connection by engaging customers proactively and moving them seamlessly from the Web to live dialogue, creating a truly personal one-to-one experience. eStara Click to Call is an enterprise-level technology that requires no additional hardware or software installation, and delivers all calls to existing telephony and CRM infrastructure. With features as data pass, co-browse, page push, dynamic call routing and post-call surveys, eStara Click to Call provides a crucial 360° view of your customer. With 92% satisfaction following Click to Call use, let ATG connect you to your valuable customers today."

Types of solutions offered

Software-as-a-Service

All Content from ATG

Title	Type	Date
Call Tracking: Measuring Campaign Effectiveness the Old Fashioned Way	White Paper	2008-12-03
Forrester Research: Outlook For US Online Holiday Sales, 2008	Research Report	2008-12-03
Forrester Research & GE Money Join Webinar on Online Conversion	On-Demand Webcast	2008-12-03
Forrester Research: Total Economic Impact of eStara Click to Call	Research Report	2008-09-09
Best Practices for Proactive Chat	White Paper	2008-08-25
Can You Hear Them Now	White Paper	2008-08-25
Red Lion Hotels Improves Customer Loyalty and Revenue	Case Study	2008-08-25

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

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