Astute Solutions

Business Overview

Through award-winning customer interaction and relationship management solutions, Astute Solutions enables companies to differentiate through service excellence. Its user-friendly ePowerCenter™ and RealDialog™ solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high quality service; while ensuring consistent and accurate responses across all communication channels. Astute's solutions capture actionable "voice of the customer" insights that lead to improved products, services and operations. By partnering with Astute Solutions, leading companies across a variety of industries achieve exceptional ROI by reducing overall interaction and operational costs, improving agent performance, retaining more customers, delivering market-leading products and services and increasing revenue.

Solutions Overview

Astute Solutions delivers best-of-breed CRM Customer Service, Contact Center, IP Communications, Knowledge Management, and Self-Service solutions specifically designed for enabling customer-centric business strategies. The company offers advanced capabilities for delivering high-touch, high quality customer experiences—online and offline—while providing communication and automation features that improve efficiency and reduce costs. With Astute's solutions, you gain exceptional flexibility and configurability to support unique customer needs, business- and industry-related issues, processes, information requirements, and technology environments. Proactive alerts and actionable reporting provide access to highly detailed, valuable insights which drives continuous improvement activities for greater customer satisfaction, growth and profitability.

Types of solutions offered

Licensed Software
Software-as-a-Service
Professional Services
Hardware

All Content from Astute Solutions

Title	Type	Date
The Collaborative Customer Experience: Inspiring Loyalty, Driving Profitability	On-Demand Webcast	2010-05-09

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.