- Computers / Technology
- Public
- 10000 + employees
- 1982
Amdocs
Business Overview
Amdocs is a provider of software and services for billing, customer relationship management (CRM), and business and operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Fido Soltuions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries.
Solutions Overview
Amdocs Customer Management helps you to turn this strategy into a reality. We link your corporate objectives, process initiatives and your supporting IT systems across the entire customer lifecycle - from marketing, sales, support and service, to business intelligence. This not only reduces your “cost-to-serve” but also makes sure that both you and your customers get more value out of every customer interaction.
Types of solutions offered
- Licensed Software
- Software-as-a-Service
- Professional Services
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
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