- Computers / Technology
- Private
- 100-499 employees
- 1992
Contact Information
Alameda Fernão Lopes, 16-4ºMiraflores 1495-136
Altitude Software
Business Overview
Altitude Software (www.altitude.com) is a leading independent contact center vendor, with its Altitude Unified Customer Interaction™ (Altitude uCI) suite. The Altitude uCI is a suite of customer interaction management solutions for customer service, help desks, collections, order desks, proactive telemarketing, sales and service; and business process management. It manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies.
Solutions Overview
A full blended Customer Interaction Management offering including, from a very strong telephony solution, a unique interaction control language and development environment, a strong outbound & predictive dialing solution, e-mail servicing, web-collaboration and chat, all on top of a consolidated view of the customer and supporting a massive campaign & responses environment.
Types of solutions offered
- Licensed Software
- Professional Services
MarketPlace
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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