ABC Business Coaching

Business Overview

ABC Business Coaching is a Queensland owned and operated organisation with the soul focus on helping business owners to build better businesses and achieve their business and personal goals.

The ABC Business Coaching system has been developed after many years of research, and by drawing upon extensive consulting and business management experience across a wide range of industries.

The essence of our coaching and consulting programs focus on achieving improvements in seven (7) key areas - Lead generation, Sales Conversion, Average Customer Investment, Purchase frequency, Customer Retention, Business Profit Margins, and Staff/people (we call these our 7 Profit Drivers). We find that business owners need to understand that many businesses are like a Leaky Bucket of Water, they often invest money and time on advertising (filling the bucket with water), only to see the water (their profits) leak out of their business through many different holes that they have forgotten to focus on.

Solutions Overview

At ABC Business Coaching we work with business owners to:

• Increase their business profits
• Assist them to achieve their goals
• Improve productivity through their people/staff
• Free up their time and give them back their life

We call this working on the ABC’s of a business. That is, we:

1.Analyse: Conduct a detailed diagnostic of the business

2.Build: Build a program that is designed to massively increase their profits and/or fast track the attainment of their business, financial and lifestyle goals.

3.Capitalise: Initiate profit improvement strategies

ABC Business Coaching work with business owners and managers to identify the needs, develop a customised solution, and implement solutions that achieve success for the business.

Types of solutions offered

Professional Services
Other

All Content from ABC Business Coaching

Title	Type	Date
Customer Service Training	On-Demand Webcast	2009-04-07

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

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