Winning on Service in an Uncertain Economy Companies who are building customer loyalty through exceptional service are finding themselves insulated against this economy. They know you can’t afford to lose customers since they cost considerably more to replace than to retain. Download this white paper to learn more.

When Hot's Not: Lead Scoring for Better Results Vtrenz's latest white paper outlines a sophisticated, step-by-step process to help marketers better classify leads. You'll see how to implement a process that ensures sales gets hot leads, ready to be worked.

Customer Experience Management Professional Certificate Training 2008 [Oct. 1-2, San Francisco; Oct. 6-7, London] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.