Chief Information Officer

Dr. Johnny D. Magwood

Future Implications of New Technologies on Businesses

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Future technologies will have far reaching implications as to the manner in which organizations are structured, operate, and transact day-to-day (24 hours per day) business; with all levels of stakeholders: B2B, B2C, C2C, and C2B. Software and wireless technologies will focus on: enterprise portal software to support data and information compilations for businesses, customers, and employees to make informed decisions to effectively run a business; content management technologies will afford firms the opportunity to manage content associated with personal computers, smart phones, and interactive television. Wireless innovations will give multiple stakeholders the capabilities to transmit worldwide data and information via voice applications (Kaplan, 2003).

Data and storage systems will provide organizations the capacity to effectively perform data management, data storage, data retrieval, and data security. Business applications technology will facilitate customer relationship management expertise and understanding for marketing and sales purposes. Additionally, such systems will support procurement processes and manage large volumes of products in a streamlined, costs effective manner. Hosting systems will provide companies with website capability and extensive bandwidth (Kaplan).

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Digimind Launches Digimind 9 – Next Generation Competitive Intelligence for Smarter Decision Making

Digimind 9 combines real-time semantic analysis and in-depth web monitoring to provide businesses with a complete turnkey solution for all competitive intelligence (CI) needs.


Digimind, the leading provider of Competitive Intelligence software, today announces “D.9”, the new updated Digimind software release designed to accompany forward-thinking organizations throughout their intelligence workflows.

Digimind 9 comes in response to a growing demand from companies willing to complement their CI apparatus with such features included as “advanced semantic analysis”, “social media monitoring”, and “intelligence profile management”. Indeed, beyond the conventional intelligence workflows, more intelligence requirements surface nowadays to leverage on social networks, unstructured data, and related analysis.

The Digimind 9 release provides the following benefits to customers:

-Instant search: Get the whole picture of a company based upon consolidated web 1, web 2, and social network searches

-Influence ranking: Track the most influential web sources before they impact your operations

-Social Media Monitoring: Beyond keyword/tags Twitter searches, engage with consumers to increase customer retention

Chris Hote, CEO of Digimind Inc. explains, “In the current economic climate businesses are under increasing pressure than ever to perform efficiently. Companies are keen to consolidate their intelligence processes by using solutions which can help them save on time and cost. Digimind 9 provides technology-enablers to support competitive intelligence teams from automating content collection, analysis, collaboration, and sharing tasks. Plus, the easy-to-use and agile Digimind interface ensures that information professionals can concentrate on high level tasks rather than having to focus on tedious data monitoring and report creation.”

The Digimind 9 release provides access to strategic intelligence data, both in the office and on hand held devices, affording businesses increased agility and mobility to help them react faster to mission critical business requirements and to adapt to a constantly changing business environment.

Digimind offers a comprehensive solution for global enterprise customers, Mid-market customers, and any business looking to streamline their intelligence process. Digimind 9 can be deployed alongside existing subscriptions and integrates with other tools from the knowledge management, business intelligence, or CRM fields.

Digimind 9 is available directly from Digimind and through associated resellers and channel partners.

About Digimind

Digimind develops competitive intelligence software that helps organizations to automate the process of collecting, analysing and publishing critical information. Digimind is essential to any organisation that seeks to enhance growth and corporate reputation, while protecting its core assets, through ongoing monitoring of market trends and indicators, customer requirements and competitive landscape. Digimind has an international presence to serve the needs of its global client base with offices in Boston, Paris, Singapore and Rabat.

Vertical Solutions, Inc. Partners with Pervasive Software to Simplify CRM-to-ERP Integration

Integration with Pervasive halves the time and costs of integrating VSI’s service management and CRM solutions with installed ERP systems

Cincinnati, OH — October 19, 2011 — Vertical Solutions, Inc. (VSI) announces that its service management and CRM/contact center solutions now integrate directly with the Pervasive Software Inc. (NASDAQ: PVSW) data integration platform, Pervasive Data Integrator™. This partnership will break down the barriers of integrating VSI’s solutions with installed ERP systems by halving the time and costs associated with “from scratch” integrations. Service and support executives now can have the functionality and flexibility of VSI’s solutions while providing business management with tight data integration to ERP at reduced cost and risk.

Many support and service executives would prefer to use robust CRM and field service solutions, but their companies require them to use the modules bundled with ERP systems to reduce integration risk. While VSI has significant expertise in integrating its CRM/contact center and service management solutions to every major ERP system, each installation required time-consuming manual processes. With the new partnership, rather than “mapping” each integration individually, VSI has mapped its applications’ touch points to the Pervasive platform, which can be used by companies to streamline integration with their ERP systems.

VSI’s VServiceManagement and VContactCenter are cloud-based solutions for CRM/contact center, customer support, field service, and mobile environments. While most cloud integrations offer batch-type overnight data updates or direct web services, Pervasive enables a true, real-time integration for companies that choose VSI’s cloud-based deployments as well as VSI’s on-premise solutions.

“With this partnership with Pervasive, there is no longer any reason for a company to be forced to use an inferior CRM or service management module just because it is bundled with their ERP,” says Ron Wegmann, Sr., CEO of VSI. “Our solutions were designed to optimize a company’s service business – with the Pervasive integration platform, we have now optimized the ERP integration process, both in the cloud and on-premise.”

“Pervasive specializes in agile data integration, freeing ISVs like Vertical Solutions to focus on creating the dynamic and flexible applications that companies need,” says Lance Speck, vice president and general manager, Pervasive Integration Products. “Our application and data integration platform will help VSI’s CRM and service management customers quickly integrate with Oracle, SAP, and other widely adopted ERP endpoints.”

About Pervasive

Pervasive is a global data innovation leader, delivering software to manage, integrate and analyze data, in the cloud or on-premises, throughout the entire data lifecycle. Pervasive products deliver value to tens of thousands of customers worldwide, often embedded within partners' software, with breakthrough performance, flexibility, reliability and return on investment. For additional information, go to http://www.pervasive.com. For information on Pervasive data integration and data quality, go to integration.pervasive.com.

About Vertical Solutions, Inc. (VSI)

Vertical Solutions, Inc. develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. These application systems are built on a SOA-compliant, cloud-based technology platform and are delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.

Contacts for Vertical Solutions:

Kim Brault, Marketing
Vertical Solutions, Inc.
Kim.Brault@vertsol.com
+1 513.891.7997

or

Alison Harris
Harris Media Services
alison@harrismediaservices.com
+1 207.829.4500

Contact for Pervasive Software

Alison Raffalovich
Alison.Raffalovich@pervasive.com
+1 512 231.6562

New Research From Wisegate Exposes Increasing Risk In Making Critical IT And Information Security Decisions

81% of Senior IT Decision Makers Need Better IT Project and Technology Information

Austin, Texas — Austin-based start-up Wisegate, the social knowledge network, released research that reveals senior IT professionals are experiencing an information void that is leading to increased risk in critical decision making. Amid the growing volume of vendor sales hype and social networking noise, Wisegate’s study shows that access to the most trusted sources of information – peers who work in the same industry with similar experience – is declining. As a result, IT management is less likely to have the information they need to make the best data security and information technology decisions for their companies.

At a time when technologies and corporate IT environments are rapidly growing in complexity, resource-strapped IT professionals are called upon to make more high-impact decisions in less time. In this high-pressure atmosphere, many senior IT leaders report that they don't have sufficient time or adequate resources to gather all the facts they need to confidently and quickly make IT decisions.

In hundreds of hours of interviews with senior IT professionals Wisegate found that:

· 81% said they want more practical IT project and technology information

· 89% rated peers as their preferred source of most trusted IT information

· 81 % said trusted feedback from senior IT peers would help reduce risk in IT decisions

Wisegate’s research found that IT decision makers commonly expressed a higher level of trust in their peers because they are not influenced by vendors, they have practical knowledge through experience and are usually able to provide a superior level of detailed IT information that includes the full story – both good and bad – about their experiences. The research also found, however, that despite the preference for peer feedback, meaningful peer relationships are on the decline.

Wisegate is an invitation-only community where senior IT professionals meet in a private environment to exchange knowledge and solve problems with their peers. By enforcing strict membership guidelines, which exclude vendors from joining, Wisegate is able to provide members with unmatched access to senior-level IT professionals and quality content.
For example, Kristin Knight, senior privacy director for Phillips Electronics North America, says the big-picture advice she got from Wisegate peers on data loss prevention equipment helped her to shape a successful Data Leakage Prevention (DLP) program. Although she was asking about a specific technology, the advice she got from other members brought up some red flags in her overall approach and steered her in a different direction.

To request a copy of Wisegate’s report titled “Reducing Risk in IT Decisions”, please visit http://gurl.im/722e20f.

About Wisegate

Wisegate (wisegateit.com) is a new social knowledge network for senior professionals. By enforcing strict membership guidelines and barring vendor ads and sales hype, Wisegate is the first and only private professional online community to foster high-value collaboration, conversation and content-sharing by a network of one’s true peers. Wisegate’s first community is for senior Information Technology (IT) professionals, with others to roll out according to market demand. Wisegate Inc., a privately funded company with headquarters in Austin, Texas, was founded in 2010 by Sara Gates, a respected industry veteran of several start-ups and large enterprise IT companies.

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CONTACT: Lorraine Kauffman-Hall

PR for Wisegate

704-882-0443

lhall@attainmarketing.com

Trivium System Joins The HP AllianceONE Program

TriVium Systems enhances solutions through HP partner program

TriVium Systems today announced that it is joining HP AllianceONE partner program. The AllianceONE program provides hardware and software vendors, original equipment manufacturers (OEM) and systems integrators the tools and resources they need to more effectively address client needs. TriVium Systems provides call recording and reporting software that work in conjunction with HP telephone systems to deliver world-class solutions to the converged communications marketplace.

TriVium Systems has been a leader in designing, building and deploying world-class, award-winning Call Recording & Call Reporting solutions since 1996. Its call recording and reporting products are tested and certified on the 3COM platform that was acquired by HP. The Company's core products include the SonicView(tm) call recording platform, CallAnalyst(tm) call reporting & call accounting and E9-1-1 Emergency Security Notification(tm) (ESN(tm)). Using state-of-the-art technology, TriVium Systems delivers solutions that are very scalable and modular at affordable price points. Its intuitive user interface allows businesses to organize, listen and share recorded calls. It also offers applications to evaluate agent interactions and their productivity.

"TriVium's association with HP AllianceONE gives access to all 3COM customers into TriVium's products as a certified partner," said Mathews Manaloor, President and CEO of TriVium. "Being a part of this program gives customers confidence in going with a solution for call recording and call reporting that has been certified by HP through the AllianceONE program," Mathews said.

HP AllianceONE partner program offers a solid framework for collaboration by integrating servers, storage, networking, security, power & cooling and services. As a member of the AllianceONE program, TriVium Systems can significantly extend market reach and improve selling success while leveraging HP AllianceONE solutions, tools and resources. This helps clients speed time to application deployment, optimize infrastructure capacity, reduce power consumption and free resources to focus on innovation that drives business growth.

"HP AllianceONE helps TriVium Systems pursue its vision to deliver turn-key Call Recording and Call Reporting solutions to companies looking to integrate quality call monitoring and ensure compliance while boosting business productivity," says Mathews. "TriVium's CallAnalyst enterprise call accounting package provides enhanced reporting capabilities to for all HP customers there by helping them to cut costs, increase productivity and enhance security," he commented.

TriVium Systems has impacted all sizes of business, from small and medium-sized companies to large enterprises with multiple locations through the use of quality monitoring and call management. It helps improve customer service, avoid law suits, avoid 'he said / she said' scenarios, enhances security and boosts overall business productivity. The Company's ability to integrate with HP telephone systems has resulted in delivering world-class, quality call recording solutions to a variety of industries throughout North America.

About TriVium Systems, Inc.

Established in 1996, TriVium Systems, Inc. is a leading provider of business productivity solutions for the converged communications marketplace. TriVium's solutions help organizations maximize the value of voice and data convergence. The Company focuses on building compelling applications, flexible platforms and related services that enhance user experience. These solutions provide access and insights into business data that help manage costs and boost productivity in innovative ways.

TriVium distributes its products through a nationwide network of channel partners.

Contact Information
TriVium Systems, Inc.
1865 NW 169th Place, Suite 210
Beaverton, OR 97006
Tel: (503) 439-9338

Visit Our Website: www.triviumsystems.biz

For additional media information, contact Crystal Minter, Marketing Manager at (503) 439-9338, ext. 328 or via email: crystalm@triviumsys.com

Trivium SystemsTrivium Systems

eGain named to Software Magazine’s 29th Annual Software 500

Software Magazine ranks eGain as one of the world’s largest software companies for the ninth straight year

Mountain View, CA (October 13, 2011): eGain ( NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced its inclusion in Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 29th year.

“The 2011 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $541.5 billion worldwide for 2010, representing approximately 10 percent growth from the previous year’s list,” said John P Desmond, editor of Software Magazine and Softwaremag.com.

“The Software 500 helps CIOs, senior IT managers, and IT staff research and create the short list of business partners,” Desmond said. “It is a quick reference of vendor viability. And the online version, to be posted soon at www.softwaremag.com, is searchable by category, making it what we call the online catalog to enterprise software.”

“As consumers go social and mobile, businesses are struggling to consistently manage interactions across the customer lifecycle,” said Ashu Roy, eGain Chairman and CEO. “Our Customer Interaction Hub platform enables businesses to deliver differentiated and consistent customer experiences across the web, social, and phone. We are pleased to be in the Software 500 list for the ninth straight year.”

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers, targeting medium to large enterprises, their IT professionals, software developers, and business managers involved in software and services purchasing.

Some 27 percent of the 2011 Software 500 companies are privately held. More than 100 companies are on the list in 2011 for the first time, a reflection of the dynamic nature of the industry.

Go to www.softwaremag.com/register to subscribe to be among the first to see the 2011 Software 500. It is being released first in the digital publication, to be distributed in late September.

The ranking is based on total worldwide software and services revenue for 2010. This includes revenue from software licenses, maintenance and support, training, and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at www.softwaremag.com, as well as from public documents.

About Digital Software Magazine and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for more than 35 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain

eGain contact:
Jamie Abayan
Phone: 650-230-7532
Email: jabayan@egain.com

Software 500 contact:
Tracy Kunichika
Software 500 Project Leader
Email: Tracyk@softwaremag.com

Scott Brinker

14 marketing technology organizational models

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The good news is that, at last, everyone agrees:

  1. Marketing technology is now a major dimension of marketing.
  2. The marketing department and the IT department must collaborate.

The challenge, however, is that beyond those two principles, there is a stunning diversity of opinions for how marketing technology should be managed and exactly what the new collaboration between marketing and IT should look like. I've heard from many different companies that are addressing this in very different ways.

At this stage, I actually think that's fine. Different organizational structures should reflect different strategies and cultures — and often the individual leaders at the helm. What works great for one company might be a train wreck in another. What's important, however, is that there is clear governance driving the choices in each particular company.

Are you consciously making your marketing-IT organizational decisions? Or do they just happen by "accident?" Of course, it helps to know what your choices are. With that in mind, I thought I'd try to assemble a list of the different marketing technology organizational models that I've encountered:

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Premier Wireless Operator In The US Selects EGain Virtual Assistant Technology To Provide Innovative, Multilingual Customer Self-Service

eGain Chatbot™ will enable subscribers and prospective customers to get 24x7 web self-service in English and Spanish, while enabling the wireless provider to deliver engaging and fun self-service experiences

Mountain View, CA (October 6, 2011): eGain (EGAN.OB), the leading provider of cloud and on-site customer interaction software, today announced that a premier wireless network operator in the US has selected eGain Chatbot to provide 24x7 web self-service in English and Spanish to subscribers and prospective customers.

Subscribers will be able to get answers to queries on mobile phone models, plans, billing, product issues, and procedures by chatting with the bot. Designed to behave like a human chat agent, the chatbot will interact with customers in an engaging, conversational style, and escalate to live chat agents with full context, when necessary. This eliminates the need for consumers to repeat information already shared with the chatbot, while alerting the human chat agent to solutions or answers provided by the chatbot that might not have worked for the subscriber. The chatbot’s personality and interactions will reflect the operator’s brand.

“Chatbots add a human face to self-service and make it useful and entertaining,” said Ashu Roy, eGain Chairman and CEO. “By co-innovating with blue-chip companies in the communications sector, we look forward to enabling unique customer interactions that are both delightful to subscribers and profitable for the business.”

About eGain Chatbot

eGain Chatbot™ is a lifelike, conversational agent providing a unique, interactive and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A user simply chats with the bot in natural language, and the chatbot acts as an agent, providing answers and web site tours, collecting feedback, and solving customer problems. A pioneering, best-in-class virtual assistant solution and an integral part of eGain 10 customer interaction hub suite, eGain Chatbot not only offers best-in-class functionality but also seamless escalation to agent-assisted chat. For more information, visit http://www.egain.com/products/chatbot.asp.

About eGain

eGain (EGAN.OB) is the leading provider of cloud and on-site customer interaction software for sales, marketing, and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain software, visit http://www.egain.com/products/index.asp
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.

# # #

†Based on weekly patent counts issued by United States Patent and Trademark Office.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

EGAIN MEDIA CONTACTS

Jamie Abayan
eGain
650-230-7532
jabayan@egain.com

Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com

Asigra to Demonstrate Next Generation Cloud Backup and Recovery at Storage Networking World 2011

Technology Highlights Include Mobile Device Data Protection, Cloud-Based Virtual Disaster Recovery and User-Selected Granular Recovery

TORONTO – October 5, 2011 – Asigra Inc., a leading Cloud Backup™, Recovery and Restore (BURR) software provider since 1986, is joining two cloud service providers at the 2011 Storage Networking World (SNW) conference in Orlando to showcase next generation cloud backup. Highlights at this year’s event will include live demonstrations of mobile device backup and user-selected granular recovery in the SNIA Hands-On Lab. Case studies on cloud-based Virtual Disaster Recovery (VDR) will be featured at Asigra’s booth in the SNIA Cloud Pavilion.

Tweet This: @Asigra to Demonstrate Mobile Device #Backup and #Recovery During SNIA Hands-On Lab at #SNWUSA 2011 - http://bit.ly/ou3cBd

WHO: Asigra Inc., Yotta 280 and Data Storage Corporation

WHAT: Asigra will demonstrate the true power, simplicity, and performance of cloud backup, performing mobile device backup and granular data recovery performed by students at the SNIA Hands-On Lab during Storage Networking World Fall 2011.

WHEN: Monday, October 10th - Wednesday, October 13th 2011

WHERE: JW Marriott Grande Lakes, Orlando, FL

At this year’s SNIA Hands-on-Lab at SNW, IT professionals will perform cloud backup by remotely accessing production data on servers residing in Toronto, Canada using their laptops at SNW in Orlando. The production data will be backed up to the Yotta 280 storage cloud located in Jacksonville, FL. Lab participants will then delete information to simulate a loss event and perform user-selected granular recovery from the storage vault in Jacksonville back to the primary servers in Toronto to demonstrate high performance recovery across geographies. The demonstration will showcase the simplicity, flexibility and speed of Asigra’s business-class cloud backup and recovery solution.

The Asigra Hands-On Lab will provide attendees with one-on-one contact with cloud backup experts as end users are guided through a series of exercises organized around various data protection procedures. The Asigra Cloud Backup demonstration will give users a chance to “test drive” the latest capabilities in a supportive environment. The classes take place for two hours at regular intervals throughout the conference and are limited to 16-20 seats to give attendees a rich learning experience. Open to all end-user attendees at SNW, the lab provides hands-on experience with cloud backup to raise awareness of its advantages in business environments.

At the SNIA Cloud Pavilion, Data Storage Corporation will join with Asigra to present on the advantages of cloud-based Virtual Disaster Recovery Powered by Asigra. With Asigra cloud-based VDR, data recovery is performed without the need to reinstall software applications, patches or services packs to any computing platform. The solution’s ability to restore physical servers to any virtual environment (P2V) preserves the granularity of restoring individual files required for recovery. With this capability, Asigra provides a means to easily recreate a company’s physical environment within the realm of a virtual environment for maximum business continuity.

“National and global service providers have teamed with Asigra to deliver enterprise-class data protection that covers any size organization’s digital footprint, from the remote worker to the data center,” said Kent McIntosh, Senior Director of Product Marketing and Strategic Market Development for Asigra. “Asigra’s Hands-On Lab at SNW allows participants to experience the technology first hand and will showcase the security, efficiency and simplicity demanded by IT professionals.”

About the SNIA Hand-on-Lab
The SNIA Hands-On Lab provides participating companies the opportunity to present technology to IT end users attendees in a forum that raises skill levels through one-on-one discussion and hands-on lab experience. Organized in conjunction with selected SNIA Forums, the End User council and participating SNW sponsors/exhibitors, the Hands-On Lab gives technology users a chance to “test drive” the latest technologies in a controlled, learning lab environment. During these two-hour sessions attendees will be led through a series of structured exercises with representatives of the participating companies providing advice and expertise.

About SNIA
The Storage Networking Industry Association (SNIA) is a not-for-profit global organization, made up of some 400 member companies spanning virtually the entire storage industry. SNIA's mission is to lead the storage industry worldwide in developing and promoting standards, technologies, and educational services to empower organizations in the management of information. To this end, the SNIA is uniquely committed to delivering standards, education, and services that will propel open storage networking solutions into the broader market. For additional information, visit the SNIA Web site at www.snia.org.

Resources
The 451 Group Impact Report: Asigra Cloud Backup v11

Follow Asigra on Twitter at: http://twitter.com/asigra

About Asigra
Asigra is the leading Canadian cloud computing vendor focused on backup, recovery and restoration with more than 400,000 customer sites deployed globally. Asigra Cloud Backup™ transforms the way businesses manage and protect their data by delivering seamless end-to-end data protection that efficiently scales and easily adapts to any IT environment. Asigra Cloud Backup is built for new and existing MSPs/VARs who focus on data protection, IT constrained organizations, and industries with compliance mandates that are looking to improve their backup with a secure, reliable and predictable data protection cloud backup model. With more than 25 years of experience as backup/recovery pioneers, Asigra manages one of the largest business-class backup service provider ecosystems in the world who power their cloud backup services using Asigra technology. Asigra is recognized among top-tier industry analysts, including the Enterprise Strategy Group, Gartner, IDC, Forrester Research and the 451 Group. Recently, the company was recognized as a leader in cloud backup for 2011 by the MSPmentor 250, a leading online destination for managed service providers. Asigra is headquartered in Toronto, Canada, with offices globally. For more information, visit www.asigra.com.

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Asigra and the Asigra logo are trademarks of Asigra Inc. All other brand and product names are, or may be, trademarks of their respective owners.

Agency Contact:
Joe Austin
Ventana PR
(818) 332-6166
joe.austin@ventanapr.com

Company Contact:
Nerissa Martin
Asigra
(416) 736-8111 ext. 1455
nerissa.martin@asigra.com

Asigra Powers NTT America Cloud Backup for Medium and Large Enterprises

Leading Global Infrastructure Services Provider Enhances Data Protection with Backup and Recovery Services Built on Asigra Cloud Backup Platform

TORONTO – September 26, 2011 – Asigra Inc., a leading Cloud Backup™, recovery and restore (BURR) software provider since 1986, today announced that NTT America, a wholly owned U.S. subsidiary of NTT Communications Corporation (NTT Com), a global infrastructure services provider, has selected Asigra Cloud Backup™ as its data and application continuity platform. The NTT America Cloud Backup service is a turnkey offering that incorporates business continuity, disaster recovery, data protection services and virtual disaster recovery (VDR) to ensure enterprise-class recovery in the event of a disaster.

Tweet this: NTT America Selects @Asigra to Power Enterprise #Cloud #Backup Services

NTT America is a leader in end-to-end network, IT solutions and services for midsize and large enterprises. The company provides managed network services, one of the largest Internet backbones, and data center services including managed hosting and private enterprise cloud computing services globally under the NTT Communications brand. By leveraging Asigra Cloud Backup, NTT America now delivers advanced data and applicationcontinuity, disaster recovery and data protection services with the reliability, flexibility, operational efficiency, and security required formission-critical business operations. NTT America’s cloud portfolio improves uptime and compliance with regulatory requirements while reducing the capital expense, management and complexity of traditional computing infrastructure.

"Trends in IT show that an increasing number of businesses are making the switch from traditional to cloud-based backup solutions, benefitting from the added agility and elasticity that cloud backup brings," said Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group. "The partnership between NTT America and Asigra is ideal, combining experience, innovation and reach to provide public, private and hybrid cloud backup supported by two respected technology vendors."

“We are seeing strong demand from both midsize and large organizations for cloud-based applications, especially backup. Asigra has proven to be a leading player in this area and our strategic relationship validates our trust in their solution,” said Doug McMaster, vice president for NTT America’s Data Center Services. “As NTT America helps businesses align IT infrastructure with the demands of their business, our Cloud Backup servicesupports them with reliable solutions that are secure, efficient and scale to meet their business and cost requirements.”

The NTT America Cloud Backup service powered by Asigra provides a complete solution:
Enterprise-class backup and recovery that protects theentire digital footprint from the data center to the smartphone
Cross-platform support for distributed heterogeneous IT environments
Non-disruptive agentless deployment and management
Support for local and remote recovery in public, private and hybrid cloud backup configurations
Limitless protection of physical, virtual and cloud infrastructure
Asigra Cloud Backup is the only agentless cloud backup and recovery (BURR) platform with FIPS 140-2 certification, providing the highest level of security assurance. FIPS 140-2 certification is the most current security requirement for cryptographic modules and data encryption. (View the NIST document here).
Virtual disaster recovery (VDR) for anytime, anywhere business recovery

“Regardless of organizational complexity, Asigra Cloud Backup helps businesses simplify and gain added maneuverability in how theymanage data protection,” said Eran Farajun, EVP, Asigra. “With software that enables private, public or hybrid cloud backup, Asigra caters to organizations regardless of the cloud adoption phase they are in. In the end, this allows our partners to be more responsive and better serve the unique demands of their customers.”

Follow Asigra on Twitter at: http://twitter.com/asigra

About Asigra
Asigra is the leading Canadian cloud computing vendor focused on backup, recovery and restoration with more than 400,000 customer sites deployed globally. Asigra Cloud Backup™ transforms the way businesses manage and protect their data by delivering seamless end-to-end data protection that efficiently scales and easily adapts to any IT environment. Asigra Cloud Backup is built for new and existing MSPs/VARs who focus on data protection, IT constrainedorganizations, and industries with compliance mandates that are looking to improve their backup with a secure, reliable and predictable data protection cloud backup model. With more than 25 years of experience as backup/recovery pioneers, Asigra manages one of the largest business-class backup service provider ecosystems in the world who power their cloud backup services using Asigra technology. Asigra is recognized among top-tier industry analysts, including the Enterprise Strategy Group, Gartner, IDC, Forrester Research and the 451 Group. Recently, the company was recognized as a leader in cloud backup for 2011 by the MSPmentor 250, a leading online destination for managed service providers. Asigra is headquartered in Toronto, Canada, with offices globally. For more information, visit www.asigra.com.

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Asigra and the Asigra logo are trademarks of Asigra Inc. All other brand and product names are, or may be, trademarks of their respective owners.

Agency Contact:
Joe Austin
Ventana PR
(818) 332-6166
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Company Contact:
Nerissa Martin
Asigra
(416) 736-8111 ext. 1455
nerissa.martin@asigra.com

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

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