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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
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Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX
Howard Lax
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April 17, 2024
The Fine Art of Experience Pruning… Because Sometimes Less is More
Dave Fish
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April 16, 2024
Finding Subscription Success: Three Strategies for Grocers and Omnichannel Retailers
Sarah Jarvis
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April 12, 2024
GenAI as a Catalyst for Workforce Enhancement: 10 People Strategy Considerations
Amanda Davis
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April 5, 2024
GenAI Language Models: Scope and Typical Use Cases
Thomas Wieberneit
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March 29, 2024
Role of Chief Customer Officer: Ensuring that Customer-Centricity is at the Heart of Business
Mark Daoust
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March 19, 2024
How to Increase the Influence of B2B Marketing: The Content Value Equation
Ardath Albee
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March 15, 2024
Stop Moaning about the State of CX… and Start Measuring Performance vs. Customer Expectations
Howard Lax
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March 13, 2024
Reducing Agent Turnover: Applying Analytics to 100-Year-Old Observations
Bill Price
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March 7, 2024
Report: What is the #1 Thing that Leads to Successful Cross-Channel Marketing Campaigns?
Shana Haynie
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March 7, 2024
Offshoring and AI: How Cost-Cutting Fixation Can Damage Revenue and Brand Reputation
John Goodman
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February 27, 2024
Building Customer Loyalty in Manufacturing Companies: The Role of Value Creators and Maintainers
Sam Klaidman
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February 20, 2024
GenAI: What’s Trust Gotta Do with It?
Thomas Wieberneit
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February 13, 2024
The Critical Role of Enterprise Data in Generative AI
Seth Earley
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February 6, 2024
Customer Experience ROI Handbook: What is CX ROI?
Lynn Hunsaker
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February 4, 2024
The Importance of Context in Experience Design: Lessons from the Caribbean
Dave Fish
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January 28, 2024
How to Leverage Retrieval Augmented Generation (RAG) in the Enterprise: Organization Readiness
Seth Earley
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December 16, 2023
24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook
Lynn Hunsaker
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November 22, 2023
Three Simple Messages Can Dramatically Enhance the Customer Experience. Why Are Companies Afraid to Say Them?
John Goodman
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November 15, 2023
Strategic Opportunities to Create High Business Value with Generative AI
Thomas Wieberneit
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November 9, 2023
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
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Bridging the Gap Between Marketing and Customer Experience
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