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Editor's Picks

Editor's Picks Business / Legal Services

Will Hummer and Saturn Ever be the Same? What a Global Recession Does to Brand Management
Jim Barnes
Stop Cutting Prices! Retain Customers with Four Types of Experiential Value
Jim Barnes
Now is no time to skimp on what we offer the customer. Impress and retain customers by taking a more creative approach to value creation.
Building a B2B Purchase Experience Model in a Recession
Sampson Lee
In the Midst of a Global Economic Crisis, It's Still All About Service
Jim Barnes
Three Social Media Strategies Can Stack the Deck in Your Favor When Prospects Search
John Todor
Your company is losing out if it doesn't have a visible and credible social media presence that stands up to customer vetting.
The Right and Wrong Approaches to Enterprise Master Data Management Journeys
Ravi Shankar
Arm Your Sales Reps With Knowledge: The Experian SKM Story
Jim Dickie
The global informaiton services company took the information stored in the brains of key workers and made it available to everyone.
In Defense of Airline Employees
Jim Barnes
Recession Strategy: Spend Money to Make Money (and Retain Customers)
Gary Schwartz
Investing in a feedback management system can get you more from customer contact—and improve retention.
The TRIPPING Point: How To Avoid Relationship-Ending Moves
Jim Barnes

Top 10 Authors

  1. Bob Thompson, CustomerThink Corp.
  2. Graham Hill, Customers & More
  3. Axel Schultze, Social Media Academy
  4. John I. Todor, Ph.D., The Whetstone Edge, LLC
  5. Alan See, University of Phoenix
  6. Dick Lee, High-Yield Methods
  7. Sampson Lee, G-CEM
  8. Lynn Hunsaker, ClearAction
  9. Andrew Rudin, Outside Technologies, Inc.
  10. Shaun Smith, smith+co

Top 50 Authors »

MarketPlace

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