The eMetrics Summit San Francisco Special Pricing
If you are responsible for results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research or measurement, then mark your calendar to attend eMetrics Summit March 16-20, 2014. Register by this Friday December 6th and receive $600 off. Save an additional 10% off using code: CTRM14
Predictive Analytics World San Francisco Special Pricing
Predictive Analytics World, March 16-21, 2014 is the business event for predictive analytics professionals, managers and commercial practitioners, covering today's commercial deployment of predictive analytics, across industries and across software vendors. Register by this Friday December 6th and receive $650 off registration. Save an additional 10% off using code: CTRM14
Actionable Analytics: Big Insight as a Force for Good in Contact Center Experiences
[Recorded Sept 26] Traditional Voice of Customer surveys have a blind spot to real-time feedback on social media and call center interactions. Learn how progressive companies are mining Big Data to improve the customer experience, reduce churn and even boost agent selling.
The BIG Shift from Service to Sales: How Contact Centers Can Profit from Great Experiences
[Recorded Nov 7] Learn how a customer-centric strategy can help the right agents make the right offer at the right time to the right customers.
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