Peter Cohan

The “Rule of Three”

comments 0 comments  |  1185 reads

It is said that humans hear and retain information presented in groups of three very well. A Blog reader (http://greatdemo.blogspot.com) offered the following article that explores this further:

http://www.presentationmagazine.com/rule-of-three-836.htm

(Thanks, Kevin!)

I certainly see the same effect and map accordingly in Great Demo! methodology. For example:

Questions:
- Great Questions (which we address right away)
- Good Questions (which we queue-up for later)
- Stupid Questions (which we also queue-up for later)

Bugs and Crashes:
- Cosmetic Bugs (which we ignore)
- Serious Bugs (we acknowledge, jump over and move on)
- Crashes (we acknowledge, direct attention away from the disaster, and move on)

General Great Demo! Method:
- Illustrate (show the Wow!, the main take-away, the end result)
- Do It (the fewest steps to get to that end result)
- Peel Back the Layers (in accord with audience depth and level of interest)

[And, of course, Learning:
- Adults learn by repetition (let me say that again…)
- Adults learn by repetition (one more time…)
- Adults learn… (yes, by repetition!)]

I’d be grateful for more insight into why the “Rule of Three” works so well – as well as other examples…

For more tips and articles on demonstration effectiveness skills and methods, email me at PCohan@SecondDerivative.com or visit our website at www.SecondDerivative.com. For demo tips, best practices, tools and techniques, join the DemoGurus Community Website at www.DemoGurus.com or explore our blog at http://greatdemo.blogspot.com/.


Peter Cohan

Peter Cohan is the founder and principal of The Second Derivative, focused on helping software organizations improve the success rates of their demos. In 24, he enabled and began moderating DemoGurus®, a community web exchange on software demonstrations. He is the author of the book Great Demo! - how to prepare and deliver surprisingly compelling software demonstrations.
5
Average: 5 (1 vote)
 

0 comments »

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA

No spam permitted! Moderator reviews ALL content before publication to ensure compliance with the CustomerThink terms of use.

To block automated spam submissions, please answer this question.

Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.