Jeff Ogden

The Marketing Dashboard imperative

comments 0 comments  |  1168 reads

Today it’s imperative that marketers have metrics on the results of their marketing spend. Not only does it allow them to prove their value, but it also enables them to refine their allocations of spend as they see results.

In my podcast interview (go to the iTunes Store and search on “demand generation.”) with Jon Miller, VP, Marketing at Marketo, Jon shared their Secret Sauce for Lead Generation and showed me how they use their dashboard in the manner below.

Is one source (blog for instance) a more cost-effective source of leads? Add more resources. Is something not working well, like PR? Take money away. Over time you can refine your marketing spend for optimal results. This is why a marketing dashboard is an imperative for B2B sellers.

Below is a sample marketing dashboard I found online. (More than happy to give credit, but could find no author info on the site.)  It contains the right columns and metrics, so compare it to what you are using.

I also created a really good one similar to the one below for Aplicor, but I cannot find it right now. You can also use a simple spreadsheet like the one below or make something more specific.

The key is to track the cost (cost per inquiry) and productivity (% of qualified leads/sales ready leads), as well as the cost of each channel. This enables you to track effectiveness of marketing spend.

Do you have examples of your marketing dashboards?  Send them to jeff.ogden at findnewcustomers.com.  I’d love to see what you are doing.  We also welcome your comments and reply to every one. Retweets are nice too.


Jeff Ogden

President, Find New Customers "Lead Generation Made Simple" Featured marketing expert for Focus.com.Expert in sales/lead generation. Content marketing, lead nurturing, lead scoring and more. http://www.findnewcustomers.com jeff.ogden@findnewcustomers.com
Categories:
0
No votes yet
 

0 comments »

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA

No spam permitted! Moderator reviews ALL content before publication to ensure compliance with the CustomerThink terms of use.

To block automated spam submissions, please answer this question.

Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.