Welcome to the first episode of the Start with the Customer podcast!
I am a big fan of podcasts and have been listening to several for a couple of years now. You just can’t beat the education and the convience of listening on your way to work or on the road. Plus the fact that all of this is available for free is absolutely incredible.
We picked a couple of topics, hit record and close to 45 minutes later we wrapped up the first episode. Would love to hear your thoughts on the podcast and what you would like to hear more/less of in the future.
You can listen to it here or download it directly from iTunes:
What is innovations anyway?
Scott’s recent article on product managers and innovation
[Recorded Sept 26] Traditional Voice of Customer surveys have a blind spot to real-time feedback on social media and call center interactions. Learn how progressive companies are mining Big Data to improve the customer experience, reduce churn and even boost agent selling.