Some great customer experience statistics for 2011

Posted by Colin Shaw on February 3, 2011

0 comments | 942 reads

2010 Customer Experience Impact Report

View more presentations from RightNow Technologies.

RightNow, a corporate customer experience product organisation put together this deck full of customer experience statistics that I thought was useful to share.

Would love to hear your thoughts and builds

Colin Shaw

Colin Shaw is founder & CEO of Beyond Philosophy, one of world's first organizations devoted to customer experience. Colin is a best-selling international author of four best-selling books. Beyond Philosophy has a proven track record in helping organizations improve their Customer Experience through providing consulting, specialised research & training services from Atlanta, Georgia and London, England.

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