John Moore

Social Media Monitoring software is a commodity

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You may recall that I took time earlier this year to deliver the customary predictions for 2010.  With the acquisition of Sysomos by Marketwire it makes sense to review one of those predictions:

“2010 is also going to be a year of consolidation. There are simply too many companies, some running with too much debt, some with too few customers, which are reaching the end of their lifetime. I would expect to see at least a half dozen Social Media Monitoring and Social CRM companies disappear in 2010. There are already a small number that are in trouble, or nearing trouble, and others will have challenges as they seek to differentiate themselves from the competition. The news, however, is not all bad. We are also entering an era where you will see many partnerships and acquisitions taking place. Jive Software made a good move when they bought Filtrbox, adding Social Monitoring/Listening capabilities, the other major players will need to do something as well.”

Some of the key acquisitions to date include:

  • Jive Software purchasing Filtrbox
  • Attensity purchasing Biz360
  • Lithium Technologies purchasing Scout Labs
  • MarketWire purchasing Sysomos

Social Media Monitoring capabilities are a must have for today’s social solutions.  No longer a differentiator as much as an expected part of these solutions, expect to see many more companies absorbed into larger product offerings.  These are some of the companies that I expect to see acquired this year:

  • Radian6
  • Visible Technologies
  • Synthesio
  • Twitalyzer

Who could be in the market?

  • INgageNetworks
  • Salesforce.com
  • Oracle
  • IBM

Stay tuned, more acquisitions are on the horizon.

John


John Moore

Founder and CEO of The Lab. An open government strategist, consultant, and analyst. Part writer, speaker, and educator. Other interests? Mobile and CRM.
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2 comments »

Mark Parker

Mark Parker

Commodity? Not Sure About That

Hi John'
You forgot Alterian's purchase of Techrigy (though that may have been late 09).

I've been a little bit suprised by the consolidation and to be honest, I think we'll see a very clear divide in the market with one group of vendors being the silo-type products where the focus is low cost, and then other group being the enterprise vendors where the focus is on enterprise wide use of the solution (i.e. Jive's transition of Filtrbox into JME).

I'm not sure I can see SFDC stepping into the market. I get the feeling they think they either already provide this.

cheers

Mark Parker
Smart Selling
http://www.smartselling.com

John Moore

John Moore

Thanks Mark

Great point with Alterian/Techrigy. I think that was 2009 but was a big acquisition as well.

You are likely right about the very low-end tools remaining as their will always be a niche for very inexpensive low-end tools.

Thanks,

John F Moore

My Blog: http://thejohnfmoore.com
Twitter: http://twitter.com/JohnFMoore
LinkedIn: http://www.linkedin.com/in/johnfmoore
Skype: cto.john.moore

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