Lior Arussy

Social Media Hype - How Far Do We Take It?

comments 2 comments  |  1635 reads

There are moments when someone else does the job so well that you should just keep silent and let others do the talking. The Business Week article regarding Social Media did just that for me. enclosed the link. read and forward

Beware Social Media Snake Oil
Hordes of marketing "experts" are promoting the value of wikis, social networks, and blogs. All the hype may obscure the real potential of these online tools

http://www.businessweek.com/magazine/content/09_50/b4159048693735.htm


Lior Arussy

Lior Arussy is the president of Strativity Group and the author of five books, including Customer Experience Strategy The Complete Guide From Innovation To Execution (4i, 21). To learn more about customer strategies, sign up for Arussy's newsletter.
0
No votes yet
 

2 comments »

Axel Schultze

Axel Schultze

When sneakes talk about their oil ;-)

Business week gave up, killed by their business model, not understanding at all what is going on. Now they piggyback on conversations we are having since over a year.

http://www.customerthink.com/blog/business_week_sold_for_5_million

Not sure there is any news or any value in it. A good conversation in that regards are talks about solutions not just re-fried warnings.

Axel Schultze

Axel Schultze

Here is my comment on the Business Week Blog

This is sooooo disappointing and just falls into the category "snow from yesterday". I guess if somebody has no more ideas than you take the ideas that were hot a year ago.

Internet is bad - it cost the industry billions because people just "surf around" - 1995.

Personal Computers are risky because they don't fit the IT strategy and people can upload games and play, costing the industry hundreds of millions of lost productivity - 1984.

Telephone on each desk in an office is way to costly and doesn't help. People will call their friends and families from home, costing the industry millions of dollars - 1952.

Business week stopped selling independent content but advertising - costing it their business - 2009

Thanks for bringing it up ;-)
Axel
http://xeesm.com/AxelS

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Register today for Confirmit’s Mobile Research Roadshow!

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

Register today for Confirmit’s San Francisco VoC Roadshow!

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.