AM I THE LEADER I WANT TO BE? Leaders rarely get to evaluate themselves. Below is your opportunity to take a brief look in the mirror. Take a few moments and give yourself an honest response as to your present skill level.
NOTE WELL: If you only look at this list and don’t actually circle a number, you will not improve, nor will you have a guideline by which to do it. When you circle the numbers, you’re telling yourself where you are and giving yourself an opportunity to grow to where you want to be.
This is a self-evaluation of the basic elements of leadership. To determine where you stand, note the number to the right of each statement that represents your personal status.
(1=never, 2=rarely, 3=sometimes, 4=regularly, 5=all the time)
I maintain a consistent positive attitude. 1 2 3 4 5
I embrace change as opportunity. 1 2 3 4 5
I deploy courage. 1 2 3 4 5
I take risks. 1 2 3 4 5
I listen with the intent to understand. 1 2 3 4 5
I communicate to be understood. 1 2 3 4 5
I delegate and empower others. 1 2 3 4 5
I understand others. 1 2 3 4 5
I understand myself. 1 2 3 4 5
I understand my situation. 1 2 3 4 5
I am committed to being my best. 1 2 3 4 5
I administer with excellence. 1 2 3 4 5
I am able to recruit the best people. 1 2 3 4 5
I hire the best people. 1 2 3 4 5
I retain my best people. 1 2 3 4 5
I train everyone and myself. 1 2 3 4 5
I consistently motivate my team. 1 2 3 4 5
I consistently inspire my team. 1 2 3 4 5
I lead by example. 1 2 3 4 5
Total your noted numbers from the previous step.
85-95You are the leader I want to be taken to. This book
will help you strengthen and reinforce every
aspect of your excellence.
75-84You’re a good leader. Dedicated and focused.
You’re now ready to go from proficiency to
67-74You’re a leader, slightly out of focus. The
strengths in this book will help you get
back to 20/20 vision.
59-66You’re leading, but you lack high-level skills.
Dedicate yourself to mastering the fundamental
concepts in this book.
40-58You’re struggling to lead. Read this book twice,
taking notes as you go, THEN make personal
plans to master the strengths in this book before
you assume any more leadership responsibilities.
GO BACK: Check the box to the left of any element where
you circled a 1, 2, or 3. Use the checked boxes to create
your personal game plan by creating an action plan for how
you will master each element you need to improve on.
Jeffrey Gitomer is the author of The New York Times best sellers The Sales Bible, The Little Red Book of Selling, The Little Black Book of Connections, and The Little Gold Book of YES! Attitude. All of his books have been number one best sellers on Amazon.com, including Customer Satisfaction is Worthless, Customer Loyalty is Priceless, The Patterson Principles of Selling, The Little Red Book of Sales Answers, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching!, The Little Teal Book of Trust, Social BOOM!, and The Little Book of Leadership.
[Recorded Sept 26] Traditional Voice of Customer surveys have a blind spot to real-time feedback on social media and call center interactions. Learn how progressive companies are mining Big Data to improve the customer experience, reduce churn and even boost agent selling.