• Print Friendly and PDF
  • Print Friendly and PDF
Jim Smith

Redefining “Strategic” In Today’s Business Environment

comments 0 comments  |  1106 reads

As an entrepreneur, you wear two important hats: management and leadership. You put on the management hat as you run the day-to-day business operations. The leadership hat you don as you set the vision and the mission of the organization and take it along the path established by your strategic plan. The challenge today is the meaning of strategic.

Three major factors in the current business environment are contributing to a rethink of strategic planning in today’s organizations: the rapid change in technology and its influence on business, the growing diversity in the nation’s workforce and the knowledge shortages induced by the rapid retirement of the baby boomers. With all of these taking place concurrently, the leader of today is being called upon to position the organization to adapt to change rather than drive relentlessly towards a staked out vision.

The entire organization needs to be redesigned to be adaptable as opposed to being mission oriented. No longer can we afford to sit and develop a strategic plan to guide the company over the three to five year period. We can’t even be sure of the next six months much less the next three years. Strategic is now and dealing with today’s change. Today’s leader needs to be able to fly at forty thousand feet , see the forest and then immediately swoop down and walk among the trees and implement the fixes needed now.

Today’s current pace of change demands fast action. We can no longer take the time to endlessly debate the issues. Leadership needs to step in and be decisive. Whether we like it or not, strategic has evolved to become operational and the operational strategy needs to be executed now.


Republished with author's permission from original post by Jim Smith.

Jim Smith

Jim Smith mentors entrepreneurial start-ups and counsels small to mid sized companies that are looking to expand or are under performing or under capitalized.
Categories:

0 comments »

Join the conversation!

The content of this field is kept private and will not be shown publicly.
CAPTCHA
Are you human? Please answer this question to help us prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Boost Customer Satisfaction & Loyalty at SCORE 2013

[May 29-31, Boston] Customer experience management (CEM) strategy meets customer operations at SCORE Conference 2013. Topics include driving customer satisfaction and loyalty, employee engagement, customer retention, call center technology and big data analytics. CustomerThink members save $700 off the regular registration fee.

Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?

[June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.

eMetrics Summit

[June 10-13, Chicago] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar. Customerthink members save 15% off full conference passes with code CTKTO15.

Predictive Analytics World

[June 10-13, Chicago] PAW's program will feature over 40 sessions with case studies so you can witness how predictive analytics is applied at leading enterprises. Customerthink members save 15% off full conference passes with code CTKTO15.

Confirmit’s Community Conference ’13 – London and Las Vegas

[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Global Customer Experience Management (CEM) Certification Program

[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Customer Experience Certification

[Sept 24-26, London] If you’re developing a customer experience program or want to review your current approach, join other customer experience leaders for this intensive 2.5-day certification. Presented by Medallia, the global leader in customer experience management. Enter code ‘Cthink’ to save$300/£200.

Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In

[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.