Policy Killed The Video Star

Posted by Barry Dalton on March 9, 2010

0 comments | 907 reads

You started video rentals back in Eighty Five
Home movie business really starts to grow and thrive
I didn't care to get my tape, I had to drive.

Oh-a oh

Cook took the credit for originally.
Rewritten by garbage men and technology,
And now you understand the problems I can see.

Oh-a oh

Along came Netflix
Oh-a oh

What did you tell them?
Policy killed the video star.
Policy killed the video star.

Expansion came and broke my heart.
Oh-a-a-a oh

And now you tell me all these rules and policies.
Expecting that they'll please and resonate with me.
Not just new policies, but ever higher fees .
Oh-a oh

You were the first one.
Oh-a oh

Neflix'll be the last one.

Policy killed the video star.
Policy killed the video star.
Your policies are so bizarre, you can't rewind you've gone to far
Oh-a-aho oh,
Oh-a-aho oh

Policy killed the video star.
Policy killed the video star.

Your policies are so bizarre, you can't rewind you've gone to far.
Viacom came and broke my heart, I guess I'll play my DVR.

You were a video star.
You were a video star.
Policy killed the video star.
Policy killed the video star.
Policy killed the video star.
Policy killed the video star.

Policy killed the video star. (You were a video star.)

My lyrical tribute to Blockbuster's new Total Access policy changes. Zach Epstein has a great take on this here A summary of the new Total Access T&C.

Republished with author's permission from original post by Barry Dalton.

Barry Dalton

Consumed by the pursuit of delightful service. Into all things customer loyalty and technology. My current mission is developing new service channels and the vision of the contact center of the future.

About Barry Dalton |
Connect:

Categories:

Customer Experience

907 reads
Print
Email

0 comments »

Post new comment

Your name: *

E-mail: *

The content of this field is kept private and will not be shown publicly.

Homepage:

Subject:

Comment: *

Input format

Filtered HTML

Allowed HTML tags: <a> <img> <hr> <table> <tr> <td> <th><ul> <ol> <li> </li><blockquote> <colspan> <rowspan>
Lines and paragraphs break automatically.
Web page addresses and e-mail addresses turn into links automatically.
Images can be added to this post.

Post

Lines and paragraphs break automatically.
Web page addresses and e-mail addresses turn into links automatically.
Images can be added to this post.

More information about formatting options

Notify me when new comments are posted

All comments

Replies to my comment

CAPTCHA

No spam permitted! Moderator reviews ALL content before publication to ensure compliance with the CustomerThink terms of use.

To block automated spam submissions, please answer this question.

What code is in the image?: *

Enter the characters shown in the image.

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.