Podcast: The Top Six Ways to Get Value From Your CRM Deployment

Posted by William Band on March 20, 2010

0 comments | 1367 reads

I’ve just published a new podcast for Business Process & Applications professionals: “The Top Six Ways to Get Value From Your CRM Deployment”.

In my podcast, I highlight the top six ways that organizations can get extra value from their CRM deployments, and spotlight four pitfalls and how to avoid them.

Please share your questions or comments

Subscribe to Business Process & Applications podcasts through iTunes.

William Band

Bill Band is a vice president and principal analyst at Forrester Research. He is a leading expert on CRM topics, having helped organizations define customer-driven strategies to achieve distinction in the marketplace for his entire career. Click here to download free related research from Forrester (free site registration required).

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