Vijay Dandapani

Metrosexual hotels

comments 1 comments  |  1153 reads

Ian Schrager may have pioneered the boutique hotel concept but Starwood upped the ante considerably when it recently made a path-breaking announcement by appointing a "fashion director" or "stylist" for its W hotels. The Wall Street Journal reports that the 36 hotel chain is "Putting a new spin on the term "designer hotel," (by) hiring a fashion director to amp up its style credentials and its profile within the fashion industry. After a two-year search, the chain is planning to announce next week—on Feb. 11, the opening day of New York Fashion Week—that it has hired stylist Amanda Ross in what is very likely a first for the hotel industry." 

Starwood's move is of a piece with a venture last September when "W Hotels pressed to forge ties with music and fashion by hiring a music director, Michaelangelo L'Acqua, who has worked with designer Tom Ford and at Gucci and Yves Saint Laurent." The Journal notes that "fashion has been a potent marketing vehicle for everything from bottled water to tennis star Roger Federer."

W may be on to more than a trend as the lens for fashion gets wider and encompasses areas beyond the catwalk and on to event management, locales and, importantly, a tourism generator. Boutique hotels have sprung up around the world in response to customers being more attuned and demanding of design elements. Stylizing the service delivery and facilities component is surely a winning formula that will attract the metrosexual person.

The latter term originated as a portmanteau blending metropolitan (stylish) and heterosexual male but is increasingly gender-neutral, merely meaning a generation of younger folk who are successful, stylish and highly selective about how they spend their money and with whom and where they spend their time. The where likely is a metro-sexual hotel such as the W chain or, in New York, new entrants such as the Eventi and Distrikt.


Republished with author's permission from original post by Vijay Dandapani.

Vijay Dandapani

Since August 1993, Vijay Dandapani, the President and Chief Operating Officer of Apple Core Hotels, has been instrumental in the company’s growth and development, including acquisitions, six hotel renovations and the implementation of state-of-the-art computer systems. A hotel industry veteran, Dandapani, is also a member of the Board of Directors for the following associations: Hotel Association of New York City, NYC & Company, NYSHTA (New York State Hospitality & Tourism Association), and the International Hotel Motel & Restaurant Show at Javits.
0
No votes yet
 

1 comments »

Andrew Rudin

Andrew Rudin

Is it fashion that's a hotel? Or a hotel that's fashionable?

We stayed at the W in Hoboken, NJ last November. The extraordinary setting overlooking the Hudson River with an unimpeded view of the Manhattan skyline was worth the price alone. But the hotel is remarkable in many other ways. From the minimalist concrete-floor lobby, the chic bar, to the mats in the elevators that changed their message--"good morning, good afternoon," or "good evening," depending on the hour of the day--the experience was unlike any hotel I've visited in the US.

There's no question they're paying attention to the right things.

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA

No spam permitted! Moderator reviews ALL content before publication to ensure compliance with the CustomerThink terms of use.

To block automated spam submissions, please answer this question.

Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.