Lauren Klein

Marketing is NOT Equal to Community

comments 0 comments  |  971 reads

Lately I’ve been frustrated with the ambush of the term community, it feels as if it’s just  marketing following around this term like a shadow.  Perhaps it’s just that  – about growth, vigor and fertilizer?  I realize it’s a new channel for marketing, and marketing managers need to understand this channel the suite of all the other channels, but please, less not usurp the term community to equal marketing.  If you look it up in the dictionary it reads: 

1 : a unified body of individuals: as a : state, commonwealth b : the people with common interests living in a particular area; broadly : the area itself <the problems of a large community> c : an interacting population of various kinds of individuals (as species) in a common location d : a group of people with a common characteristic or interest living together within a larger society <a community of retired persons> e : a group linked by a common policy f : a body of persons or nations having a common history or common social, economic, and political interests <the international community> g : a body of persons of common and especially professional interests scattered through a larger society <the academic community> . 2 : society at large
3 a : joint ownership or participation <community of goods> b : common character : likeness <community of interests> c : social activity : fellowship d : a social state or condition.

So now, help me understand how Community is equal to Marketing1 a : the act or process of selling or purchasing in a market b : the process or technique of promoting, selling, and distributing a product or service. 2 : an aggregate of functions involved in moving goods from producer to consumer

From all the hype recently around social media, I’ve found it rather interesting that there is a supposition that marketing now is a community?    Ideally, perhaps the move will be that marketing will look to the body of individuals that are purchasing a good or service to discussion around features, functions and futures in a way that is beyond the historical approach to a focus group, but look at the new media as a way to hold meaningful conversations and extend the conversations with and amongst your employees.  I look to the day when we can say that Communities are viewed beyond just a group that we can now ‘sell goods and services’ but actually invite into a much larger series of discussions around strategy, product development and service.


Republished with author's permission from original post by Lauren Klein.

Lauren Klein

Lauren has worked for many years as a community composer, strategist, leader, mentor and coach in formal organizations to help organizations identify, create, build, and cultivate communities. She helps coach business and community leaders to ignite their passion while unleashing their potential through technique sharing, individual learning and goal setting.
5
Average: 5 (1 vote)
 

0 comments »

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA

No spam permitted! Moderator reviews ALL content before publication to ensure compliance with the CustomerThink terms of use.

To block automated spam submissions, please answer this question.

Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.