Louis Vuitton - My Very Last Purchase

Buyer Beware! In October of 2009 I purchased a Christmas gift, that was less than $200; the sales clerk at the leased LV Houston, TX store inside Saks wrapped it, placed it in a bag and I carried it back to Chicago in my carryon suitcase. I then placed it on my closet shelf, waiting for Christmas. This gift was specifically for a female boss.

In the meantime, Dec. 2009, I went from having a female to a male boss. So, I took the entire gift, still in the same bag, back to our local Saks store, and had them send it to Houston, TX for a credit or full return - it was after 30 days. Both the male clerk/Michael and LV store manager/Lynn stated the keyring was used and scratched and it would not be accepted for return or credit - they sent it back to me. Interesting to know that I purchased something used and scratched. You see, it was gift wrapped by Michael and I never saw it until it came back to Chicago.

Lessons learned: 1) NEVER have something gift wrapped unless you are watching the clerk wrap it; 2) don't make another purchase from LV; 3) LV obviously sells used merchandise; 3) I am ready, willing, able to take a polygraph test, now that my credibility has been questioned; store clerk is blatantly lying, not me; 4) next step is to write to the North American President of LV and then the CEO in Paris. Not a problem - they need to know how their products are being represented - or not!

This is the WORST shopping experience I have EVER had in 35 years! While I will continue to use the LV: $1,000+ purse, my two $500 each scarves, and my three $500 wallets and day planner, I will NEVER purchase another LV product. Makes me happy to know that my two pairs of Gucci shoes will continue to grow the Gucci brand. LV, you are not the only game in town.

LV: Congratulations - you have totally outdone yourself in winning the award for the worst shopping experience ever. May your brand rest in peace as generation X and Y skip buying your products.