Dave Brock

Looking For Ideas In All The Wrong Places

comments 0 comments  |  939 reads

Top performers–whether they are individual contributors, managers, or executives are always looking for new ideas.  They are driven for improvement and innovation.  But too often, our efforts are stymied.  It’s hard to improve or innovate.  Often, I think it’s a result of looking in the wrong places.

When I get into discussions about this with people, I pose the question, “Where do you look for new ideas?”  Often, the response are, “We look at our competition!”  Sometimes, it’s, “We look at others in the industry.”

When I hear these responses, I’m reminded of the terrific quote from Gary Hamel:  “Ideas that transform industries almost never come from inside those industries.”  There are dozens of examples of this–the start up that has a completely different take on things, the game changer that was never on anyone’w radar.  The Amazon’s, Apple’s, Facebook’s and others.  It’s a dismal but too accurate observation–but we can do something about this.

Benchmarking our competition, looking within our industries is an important element of our business, sales and marketing strategies.  We have to have competitive practices, we have to understnad the critical issues in our markets.  But at the same time, it limits us.  We restrict ourselves to the familiar, to the known, to our experience base.  We become prisoners of our own experience, blind to what is happening outside our worlds.

The good news, our competitors and our customers do the same things!  They are also blinded and limited.  This creates a tremendous opportunity — both to outcompete and outperform our competitors, and to bring ideas and innovation and value to our customers.

If we just started looking in non-traditional places–the web and social media may be one of those new places for us to hang out.  Different industries, different regions, different cultures, different business models all give us new ideas.  The ideas we may be looking at could be old and stale in their own industries or regions—but they could represent great innovation in our own.

Innovation doesn’t need to be tough, it just means looking in different places, exposing yourself to new ideas.  If you live in a B2B world–look at retail and B2C.  If you live in a box/product solution world, look at services, subscriptions, knowledge based industries.  If you live in high tech, look at high fashion.  If you are a Boomer meet some X, Y, Z’s (and vice versa).  Expose yourself to different things–different art, different music, different people, different ideas.

You could learn a lot.  You might find ideas that twisted, tweaked, artfully adapted could have great applicability for you and your customers.  They could set you apart from everyone else.  You might also get a chance to see your new competitors–perhaps before they become competitors.  That opens a whole new realm of possiblities.

Are you looking for innovation innovation and ideas in the right places?


As the new year approaches, take some time to re-assess your selling process. Make sure it’s updated and aligned with your customers’ buying processes. For a free eBook and self assessment, email me with your full name and email address, I’ll be glad to send you a copy. Just send the request to: dabrock@excellenc.com, ask for the Sales Process eBook


Republished with author's permission from original post by Dave Brock.

Dave Brock

Dave has spent his career developing high performance organizations. He worked in sales, marketing, and executive management capacities with IBM, Tektronix and Keithley Instruments. His consulting clients include companies in the semiconductor, aerospace, electronics, consumer products, computer, telecommunications, retailing, internet, software, professional and financial services industries.
Categories:
0
No votes yet
 

0 comments »

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Register today for Confirmit’s Mobile Research Roadshow!

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

Register today for Confirmit’s San Francisco VoC Roadshow!

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.