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Life Event Marketing that is Relevant, Timely and Permission Based

alan_see

Life Event Marketing that is Relevant, Timely and Permission Based

comment count 2 comments | 1793 reads
Posted by Alan See on Apr 13, 2009

"Will it play in Peoria?" It’s a timeless question with special meaning. During the heyday of American vaudeville, the answer to that question determined whether a show would be a hit or a flop. The thinking was if it wasn't acceptable to those in the heart of America's heartland, there was no chance it would make it anywhere else in the country. If it didn’t receive strong approval the show was rewritten, recast, or it was canceled. With that, the phrase later became associated with an initial target area for testing new products, services, and even for gathering political viewpoints. Does your organization use Peoria like focus groups as a part of your initial market research to answer important questions like:

What do customers need?
What life events drive those needs?
What media do consumers use to help them make smart buying decisions?

As it turns out, over three quarters of the usage of phone directories - like the Yellow Pages - is by people that are seeking information about businesses, and their products and services because of a major life event or change. Something is happening in their life that is out of the ordinary. It may include the immediate need for localized services such as:

• Home Repair; Plumbing, Electrical, Roofing, etc
• Financial
• Insurance
• Legal
• Automotive Services

Life events are important to marketers because consumers are uniquely open to messages that are relevant to the event at hand. And there are few advertising occasions that can capture such a high level of consumer interest as at the point of time of life event-driven shopping. Consumers come to the Yellow Pages looking for information about products or services that will meet their need, and can be satisfied by a local business. What the Yellow Pages offer marketers is the chance to communicate with a set of consumers located in their immediate trade area, that have, or are about to experience some event or change that will drive a shopping need. What the Yellow Pages offer consumers is a permission-based short and quick way to do research and gather information to help them make a smarter shopping decision.

One thing is certain, life-events happen, and that means if it will play in Peoria you can probably find it in the Yellow Pages.

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Alan See
Alan See is CMO and Vice President at Berry Network, Inc. an AT&T Company. He also serves as an associate faculty member for the University of Phoenix's College of Business & Management. He holds a bachelor of arts in business and an MBA from Abilene Christian University. Follow me on Twitter LinkedIn Profile Technorati Profile Berry Network
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2 comments »
graham_hill

graham_hill

Event-driven Marketing Works

Alan

My own experience of event-driven marketing is entirely positive. But you have to take more into account than just the customer's lifecycle. You also need to consider product and other lifecycles too. They all interact together. One campaign we ran for an automotive bank based on the vehicle lifecycle netted over a 30% repurchase rate through the combination of the right offer, to the right customers, at the right time.

Graham Hill
Customer-driven Innovator
Follow me on Twitter

Interested in Customer Driven Innovation? Join the Customer Driven Innovation groups on LinkedIn or Facebook to learn more.

Marcela Shine

Life event driven advertising

Alan:

We capture users at a single point of entry (in a life event) and can re-target them with relevant offers that help resolve other issues caused by this single event. For example, an accident. This has allowed us to keep our consumers engaged over a 6 month+ period at www.Accidents.com. We are starting to apply the same methodology for weight loss at www.SkinnyWishes.com and are seeing similar results. Our advertisers are receiving highly qualified prospects because the users are so open to their messaging on the sites and through the newsletters.

Marcela Shine
CEO
Brightgeist Media

www.Accicents.com and
www.SkinnyWishes.com

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