Leaders Who Don’t Support Collaboration Should be Replaced
“Example is not the main thing in influencing others, it is the only thing“~ Albert Schweitzer
Sometimes I wonder if leaders at companies really understand the power they have, not just from a corporate strategic level but from an employee behavior level. Leaders today’s have a responsibility not only to shareholders but also to the employees that work at the organization and a leader that just focuses on shareholders, is in my opinion, not a great leader. We spend so much of our lives at work, thinking about work, worrying about work, and working, that collaboration should not only be a responsibility but a requirement of leaders.
As I’ve said many times, collaborative organizations can help make the world a better place. I keep hearing stories of how collaborative initiatives fail or are stalled because senior leaders are not supportive of collaboration and don’t lead by example. To me this shows a leader who is not as concerned with his employees as he/she should be and thus shouldn’t be there. Employees look to leaders to not only make the business successful but to inspire, teach, engage, and help employees grow. There is absolutely no way that these things can be accomplished without collaboration. This means that employees turn into worker drones that work hard to make the business successful while being miserable at work. How can we reward this type of an organization and call them great? If we equate a good company with how much money it makes then we have some serious problems.
When vendors, companies, consultants, and analysts focus on sole value of collaboration as pertaining to the enterprise they are selling the vision and concept of collaboration short. Collaboration in the workplace is not just about making employees more productive and making more money, it’s about being able to improve the general quality of life for employees inside and outside of the workplace. This is where the true of value of collaboration is and I think we will see more discussions around this in the very near future.
I adamantly believe that leaders who do not support, lead, and encourage collaboration at their organizations should not be there, they should be and must be replaced.
“As we look ahead into the next century, leaders will be those who empower others”~ Bill Gates
- 1052 reads
0 comments »
Join the conversation!
MarketPlace
Boost Customer Satisfaction & Loyalty at SCORE 2013
[May 29-31, Boston] Customer experience management (CEM) strategy meets customer operations at SCORE Conference 2013. Topics include driving customer satisfaction and loyalty, employee engagement, customer retention, call center technology and big data analytics. CustomerThink members save $700 off the regular registration fee.
Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?
[June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.
[June 10-13, Chicago] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar. Customerthink members save 15% off full conference passes with code CTKTO15.
[June 10-13, Chicago] PAW's program will feature over 40 sessions with case studies so you can witness how predictive analytics is applied at leading enterprises. Customerthink members save 15% off full conference passes with code CTKTO15.
Confirmit’s Community Conference ’13 – London and Las Vegas
[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.
Global Customer Experience Management (CEM) Certification Program
[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
Customer Experience Certification
[Sept 24-26, London] If you’re developing a customer experience program or want to review your current approach, join other customer experience leaders for this intensive 2.5-day certification. Presented by Medallia, the global leader in customer experience management. Enter code ‘Cthink’ to save$300/£200.
Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In
[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.


0 comments | 1052 reads 







