Login or Join

latest trends: Catching up is the new looking ahead

Mei_lin_fung

latest trends: Catching up is the new looking ahead

comment count 0 comments | 819 reads
Posted by Mei Lin Fung on Jul 15, 2009

Here's a neat summary of trends in 2009 from the ever reliable Trendwatching.com

http://trendwatching.com/briefing/

1. Foreverism - 'never say never"
2. Innovation Jubilation - practical, efficient and responsible, YES!
3. Sellsumers -saving is the new spending, selling is the new saving
4. Eco-Bounty - future profits will be green
5. Generation G - for Generous
6. Nichetributes, Luxyoury, Feedback 3.0, eConcierge, Mapmania and Happy Ending - pick one to devote your passion to so you can profit

I just love Jubilation Innovation, don't you? Much better than Recession Depression donchathink?

I'm shifting my writing over to twitter at meilinfung and it updates at my other blog www.meilinfung.blogspot.com so check me out over there.

I'll be at the Community Leadership Summit in San Jose on Saturday afternoon July 18th, so if you see me, come and say hi. I still look like my picture :-)

Take care!



0
No votes yet
 
Mei Lin Fung
Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 2007. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung
About Mei Lin Fung   |   Follow on:
  • RSS
0 comments »

Post new comment

The content of this field is kept private and will not be shown publicly.
 
  • Allowed HTML tags: <a> <br> <img> <em> <i> <b> <u> <hr><strong> <table> <tr> <td> <th><ul> <ol> <li> </li><font><blockquote><sup> <colspan> <rowspan>
  • Lines and paragraphs break automatically.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Images can be added to this post.
  • You can use BBCode tags in the text, URLs will automatically be converted to links.

More information about formatting options

CAPTCHA
Are you human? (This question helps prevent automated spam submissions.)

MarketPlace

Powering the New Customer-Conversation Driven Enterprise

[March 18, 10 AM PDT] With the exponential growth of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions. This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information.

Global Customer Experience Management Certification Program

[March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.