It Doesn't Fit - Customer Service / Client Experience Contest

Posted by Susan Hoekstra on January 22, 2010

0 comments | 1563 reads

Today I was out for my walk. It's actually starting to feel like spring, with temperatures in the 40s! While walking, I was enjoying the beautiful weather. I was also distracted, however, by the garbage in front of some neighbors' houses. One neighbor has had an empty pasta box on the sidewalk all week. Another has some cellophane. I'd be happy to help pick it up, but I walk with 10 pound weights in my hands, so I'm on a mission of sorts!

It got me to thinking though. How often have you done business with a person, store, restaurant, doctor or firm and been distracted by something that just doesn't fit with what they say they are? Here's an example: I once went to a doctor's office and the plants were all dead. The dead plants don't fit with someone whose occupation is supposed to be preserving the length of his patients.

So let's have some fun. Tell me your 'It Doesn't Fit' Story, by responding in the comments box below. Your story can be really short, or long and you can be anonymous, just be sure to give me your e-mail address so I can contact you. I will raffle off free signed copies of The Service Journey from the submissions received!

Here's hoping you have the best experiences,
Susan

Republished with author's permission from original post by Susan Hoekstra.

Susan Hoekstra

Susan Hoekstra is author of The Service Journey. She has a proven 25 year history developing customer service strategies and solutions.

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