Why is sales management all about planning? Surely its about talent, activity and commitment? There's no point in getting too sophisticated with anything so mercurial as the relationships between prospects and sales people. It's obviously about bringing the right tactics into play, at the right time. There's nothing scientific about it. It's a black art which some have and most don't. And we perhaps won't broadcast it, but there's always a healthy dose of luck involved as well.
Agreed. That's the way its been since the first bible sellers knocked on doors and used moral blackmail to get the orders. Forget the clever stuff. Just knock on more doors, present more positively, and ask for the order more confidently. The sales will take care of themselves.
Most of the things you do in life you plan ahead of time. Got a meeting? You need to plan travel. Which route? Departing from where and when? You'll need an hotel. You'll need to reorganise your schedule so as not to miss other appointments. You'll plan your trip, and when delayed by traffic, or a missed flight, you'll know who to call, apologising for late arrival.
The fact is if you don't plan how you're going to get there, you're unlikely to get where you want to go, when you want to be there.
If you're going to plan your travel, it might make sense to plan your sales call - what insight will you want to get, and what impression will you want to leave?
And if you're going to plan your travel and the call, it probably makes sense to plan the sale.
Next you'll need to agree some kind of buy/sell process in which you and the prospect collaborate, agreeing how particular products will meet her aspirations, at a price she things is fair value, and makes you a profit.
Paperwork is always the stumbling block sales reps forget. Who's contract will you use - buyers or sellers? And who needs to approve the choice?
When will you decide to cut your losses and walk away if the deal starts to go wrong?
Once you've won the deal, how will customer satisfaction be guaranteed?
Once the customer is happy, how will you leverage your success into even bigger wins?
The sales rep with a plan stands a much better chance of winning the deal than the competitor flying by the seat of his pants. Unfortunately, sales reps are usually long on optimism and short on detail. That's why sales managers need to be paranoid about planning, to make sure the sales guys get serious about it too.
And of course, if the sales manager is going to get paranoid about sales plans, then she probably ought to be planning a lot of other things too.
It might be a little harsh, and more than a little trite, to suggest failing to plan is planning to fail.
But failing to plan is certainly failing to plan to win.
Why doesn’t the traditional approach to selling and sales management work so well any more? What can the modern sales professional do to stay relevant in today’s customer driven markets? Check out our eBook Reengineering Sales Management for ideas on how to embrace the new order of customer driven buyer/seller relationships.
Consultant, author, software entrepreneur, business development professional, aspiring saxophonist, busy publishing insight and ideas. Boomer turned Zoomer - thirty year sales professional with experience selling everything from debt collection to outsourcing and milking machines to mainframes. Blogger at Successful Sales Management. Head cook and bottle washer at Front Office Box.
[Recorded Sept 26] Traditional Voice of Customer surveys have a blind spot to real-time feedback on social media and call center interactions. Learn how progressive companies are mining Big Data to improve the customer experience, reduce churn and even boost agent selling.