Internet Star Alignment Determines The Success Of Your Business
Today, I was reminded how important Internet Star Alignment (ISA) is becoming for any business marketing and branding strategy.
In fact you could say from the viewpoint of an Internet astrologist, the ISA for some businesses are aligned to grow their profits while others are aligned to bring them pain.
How is your Internet Star Alignment?
Before you think that I lost my mind and have jumped into metaphysical search engine optimization (MSEO), read on.
Google Socializing The Web Using Stars
Compelling arguments have been made supporting the new requirements for business owners to have an active Internet Reputation Management (IRM) process. This post includes a visual confirmation as well.
Today, my search engine results page (SERP) for a local business name was filled with “stars”, These stars are not there by accident; Google is socializing search results.
Google is rewarding consumers who volunteer their time to post reviews. It created the Google Places App to make it easy to post a review. Google empowers consumers by giving them the ability to associate star counts for any business.
As a side note, all business owners should be using Google Places App when their customers are visiting their place of business. It’s much easier to get a review when you are face to face with a satisfied customer that already has a Google or YouTube account. The review process takes less than 60 seconds.
Google is also rewarding business owners who encourage customer reviews with Google Boost. Business owners can use Google Boost to create pay-per-click ads with their “star” counts prominently displayed.
Google Marketplace includes stars showing for e-commerce vendors who advertise their products using Adwords. The two Adwords ads shown on the right column are e-commerce vendors that are proud of their star alignment.
Google Page One Is Star Struck
The web has gone to the stars! In the screenshot below, there are five sections of the page that are integrated with consumer review stars.
How does your Google Page One look when you type in your business name?
Your ISA Impacts All Advertising Dollars
I’ve said this in the past and it is worth repeating. Your online reviews impact your past, current, and future advertising dollars.
Since your business name is a very popular search that brings consumers to your website every day, what appears on Google Page One is doing one of two things.
It’s reinforcing a positive brand message or it’s negatively impacting new customers that are considering your brand. For some business owners, what appears on Page One is helping their competitors. If the reviews are bad, they will quickly move to the next business shown on the SERP.
So whether these reviews are displayed on Google Places, or on dedicated review websites reviews are influencing your local market. Your stars are either attracting new customers or making them run to your competitors.
In the case of Circle BMW, these reviews are very positive and consumers seeing 143 reviews on DealerRater with a 5 Star rating is a strong statement.
Businesses that have STRONG online reviews posted on Google, I encourage them to start testing Google Boost, which can advertising their business and include positive reviews on Google Places.
So, take a minute today to Google your exact business name and sit back and play the role of an undecided consumer.
Would they call you or visit your business based on your Internet Star Alignment?
Need Help?
If you need help with your online review strategy, send a member of your team to Chicago this coming weekend. They will get everything they need to align your stars and significantly improve your online image. Flights to the major cities that we are holding the PCG Pit Stop tour are inexpensive.
Get signed up today: http://www.pcgpitstop.com
0 comments »
Post new comment
MarketPlace
Global Customer Experience Management (CEM) Certification Program
[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
Register today for Confirmit’s Mobile Research Roadshow!
Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.
Register today for Confirmit’s San Francisco VoC Roadshow!
[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.
Social Networking and sCRM International Congress in Colombia
[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.
Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.

0 comments | 1596 reads 






