Alan See

I’d rather go to the dentist than get into social media

comments 0 comments  |  3895 reads

As soon as I bit that piece of candy I knew it was trouble. Yes, I chipped a tooth and that meant a trip to the dentist. The process of getting a crown wasn’t that bad though. Then again, I used noise cancellation headphones to drown out the sound of the drill. I also asked the dentist to use both Novocaine and Nitrous Oxide. In short, you could say that I really didn’t want to be there. So where does the phrase …

I’d rather go to the dentist than [ you fill in the blank ]”

… come from? What type of task or obligation is so hideous that you’d rather subject yourself to a root canal than deal with the event? A simple search uncovered a few examples:

· According to research from an insurance company 39% of women would rather go to the dentist than talk to their spouse about their daily finances.
· According to a travel survey 54% would rather go to the dentist than sit in the middle seat on an airplane.
· 40% of Americans think filling out income tax forms is worse than going to the dentist.
· According to an HR survey, one in eight managers would rather go to the dentist than complete performance appraisals.
· According to a technology company survey 40% said they would rather go to the dentist than deal with poor customer service.

I’ve recently consulted with some organizations whose senior executives suggested that they would rather go to the dentist than get into social media. They want to brush off the very thought of linking, tweeting, liking and blogging with their customers. Additional conversation revealed that they are putting off their social hygiene due to their perception of the personal risk and time involved. Many executives are very cautious about entering public forums and taking risks by allowing readers the opportunity to comment on, or even challenge their point-of-view. And while social media platforms offer the opportunity to create a fascinating subject-matter expert persona; who has time to be fascinating?

I can’t argue that an executive’s blog post will not go unchallenged, and it does take time to create meaningful content, let alone be fascinating. But at the end of the day social media represents one of the most significant changes in consumer media behavior in history. In short, that means if you want to be a relevant marketing executive you need to start taking some risks and carving out some time.


Alan See

Alan See is CMO and Vice President at MindLeaders. His background also includes time as an associate faculty member at the University of Phoenix where he facilitated courses in Marketing and Management Theory. He holds a bachelor of arts in business and an MBA from Abilene Christian University.
4.8
Average: 4.8 (10 votes)
 

0 comments »

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Register today for Confirmit’s Mobile Research Roadshow!

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

Register today for Confirmit’s San Francisco VoC Roadshow!

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.