How to Use Twitter for Customer Service

Posted by Phil Dourado on August 18, 2008

0 comments | 1782 reads

Interesting slideshare here. Skip to slides 89-95 (-ish) for examples of how Southwest Airlines and Zappos use Twitter for customer service. Micromedia, small interactions building to have big effects - it's important to be aware what you can do with this stuff in customer service

Using Twitter for Marketing, Branding and Customer ServiceView SlideShare presentation or Upload your own. (tags: association web)

Phil Dourado

Founding editor of Customer Service Management Journal in the United States, and of its companion title, Customer Service Management Journal (now rebranded as Customer Management Magazine) in the United Kingdom. He is the author of The 6 Second Leader (Capstone, John Wiley & Sons, 27). www.PhilDourado.com

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