How to handle customer complaints

Posted by Kevin Stirtz on February 22, 2010

0 comments | 822 reads

I don’t know many people who enjoy customer complaints. But more of us should because they offer us wonderful opportunities to improve how we do our jobs and keep more customers coming back.

Today’s podcast is all about how to handle customer complaints and turn them into more loyal customers. We talk about 5 steps anyone can use when dealing with complaints. And we review several quick tips to impress our customers.

Enjoy the show!

Kevin Stirtz

Kevin Stirtz is a web marketing consultant. He uses SEO, social media and local search strategies and tools to help businesses attract and keep more customers. He is a Certified Inbound Marketing Professional and has written two books about marketing and customer loyalty. Kevin lives in the Twin Cities metro area of Minneapolis and St. Paul, MN.

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