How customer service stories can fire up your staff!
0 comments | 559 reads Creating a customer centric culture can be hard work. The goal of creating a culture where business decisions at every level of the organization, in every function are made with customers in mind takes effort and great leadership.
One way to drive continued momentum is to hear stories of great customer service that inspire and motivate. Here are a couple of great videos from some Customer Service experts describing some of the experiences they have had and the impact it had on them.
This first one is from a great customer service speaker, Shep Hyken, describing how a taxi driver can create a great experience just by doing things a little differently:
This second video is from Ross Shafer, an Emmy award winning TV host turned Leadership consultant and author. In it he tells the story of how one person made a huge impact during a routine stay at a hotel during one of his roadshows.
This next one would be really cool if it actually happened! Regardless it is an inspiring promise to customers and stands out from the crowd in terms of airline advertising:
Finally here is a video we created about what we think it really means to be a customer centric organization:
Christopher Brown
- About Christopher Brown |
Connect:
- 559 reads
0 comments »
Join the conversation!
MarketPlace
Confirmit’s Community Conference ’13 – Las Vegas
[June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.
Global Customer Experience Management (CEM) Certification Program
[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
[October 7-8, Portland, OR] Delight is a two-day customer experience conference that brings together brands and professionals who care about creating great customer experiences. Hear how companies including Disney, Starbucks, Intuit, Zipcar, Mayo Clinic, MailChimp and more differentiate and create value through exceptional experiences. CustomerThink members save $100 off the full conference pass with code CTM100.
Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?
[Recorded June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
- Boosting Loyalty (and Bottom-Line Results) by Putting Customers First
- Social CRM: A Handbook
- Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?
- The 7 Attributes of Companies That Outpace the Fortune 500
- The Forrester Wave™: Web Content Management for Digital Customer Experience, Q2 2013
