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Karen is the owner of My Business Presence which offers presentations, training seminars, teleclasses, webinars and hands-on workshops to entrepreneurs, direct sellers, and small business owners who wish to build an ethical online presence. Her specialties are social media, WordPress blogging, and leveraging the search engines.
[Recorded Sept 26] Traditional Voice of Customer surveys have a blind spot to real-time feedback on social media and call center interactions. Learn how progressive companies are mining Big Data to improve the customer experience, reduce churn and even boost agent selling.