Mei Lin Fung

He changed our lives...85th Birthday of the Inventor of the Computer Mouse -

comments 0 comments  |  1357 reads

I had the pleasure of attending Doug Engelbart's birthday party celebrated at The Tech Museum of Innovation last Saturday January 30th. Congratulations to Valerie Landau for organizing it, and to The Tech's online curator, Dr. Rob Stephenson for The Tech's hosting the star-studded event. The event was supported by Engelbart's long-serving NextNow community, the Program for the Future organizers, and was attended by Steve Wozniak (co-founder of Apple). Bob Ketner, Virtual Communities Manager at The Tech Museum brought in luminaries from around the country by Internet video ... the room fell silent to listen as Ted Nelson - the inventor of hypertext - called in to give a most generous tribute to Engelbart.

On Youtube - a birthday greeting with color, movement and music was posted. http://www.youtube.com/watch?v=yfRZJLYJDTo

"The business case often takes years to make. By the early 1960s, a researcher named Douglas Engelbart had conceived of ways to harness computers so people in different places could interact to solve complex problems.

This had been Engelbart’s longtime passion since at least 1950. But he found little support in academia or among electronics firms, so he turned to the research world. His ideas eventually caught the attention of the Defense Department’s Advanced Research Projects Agency, which gave him cash to organize his own lab at the Stanford Research Institute in Palo Alto, Calif.

His proposals were radical at the time: multiuser online systems, computer displays with multiple windows, software that could process typed words.

Oh, and a clunky hand device used to move a cursor around a computer screen. “Somebody saw that thing with that one button and said, ‘Oh, it looks like a one-eared mouse,’” he recalls.

Industry a late adopter
In 1968, he demonstrated his entire NLS (oN Line System) to a stunned crowd in a San Francisco auditorium. Impressive as it was, industry mostly shrugged. Xerox’s Palo Alto Research Center opened in 1970 and soon had adopted similar concepts for the workplace. But Xerox was primarily interested in office systems to make secretaries more productive. Finally, in 1984, Apple put many of Engelbart's ideas — the mouse, the windows — into its new Macintosh.
COMPUTER MOUSE
Julie Stupsker / AP file
The first mouse, left, invented by Douglas Engelbart about 40 years ago, sits with its modern day counterpart. Engelbart conceived it not as a standalone device, but as a way to control a whole online system he had developed. Many of his concepts for that system shaped the way we use computers now.

“It seemed to me it was pretty good, because no one had come up with something that was more generally usable,” Engelbart says. But he still found it “terribly restrictive,” like trying to communicate in pidgin English, even after a Redmond, Wash., software maker took the idea and put it on most of the world's remaining computers. (Said company is a joint partner in MSNBC.)

All the while, Engelbart worked to advance the concept of hypertext — linking between and within documents — and to build out the ARPANet, the Internet’s precursor. His lab, acquired by McDonnell Douglas, was shut down in 1989; currently, he runs the Bootstrap Institute out of the offices of mouse maker Logitech, still focused on how to interactively solve complex problems.

Engelbart is often portrayed as visionary — “radical,” he suggests — but perhaps with a chip on his shoulder about the realities of modern commerce. He insists it’s not sour grapes.

Rather, he argues, firms are good at extracting profits from existing inventions, but not at inspiring new ones. While he acknowledges that the profit motive drives the economy, he dismisses corporate research’s ability to create things with real societal value: “We’ll get a better microwave oven out of it. But that’s not the way we get real evolutionary changes.”

And he has seen other innovations that incorporated his concepts — this little online medium you’re using right now, for one — emerge from the nonprofit research world, only for companies to later claim them as their own.

“You’d never be able to convince me that business prospects could’ve created the Internet or the World Wide Web,” Engelbart says."

 I'm invested


Republished with author's permission from original post by Mei Lin Fung.

Mei Lin Fung

Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 27. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung
Categories:
0
No votes yet
 

0 comments »

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA

No spam permitted! Moderator reviews ALL content before publication to ensure compliance with the CustomerThink terms of use.

To block automated spam submissions, please answer this question.

Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.